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HP HP5-B04D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Solutions and Services | - Integrated HP offerings
|
| HP Personal Systems Portfolio | - Desktop and notebook solutions
|
| Customer Needs Analysis | - Identify customer requirements
|
| Sales Strategy and Competitive Positioning | - Sales methodology
|
| Product Features and Benefits | - Key technologies and differentiators
|
| HP Printing Portfolio | - HP printer product families
|
HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:
1. What can Wi-Fi capable devices do through HP ePrinting technology Wireless Direct?
A) Print via an Ethernet cable connection avoiding potential security risks associated with wireless networks
B) Store print jobs until the user is at the printer to ensure output can be collected immediately
C) Connect and print via the Cloud to reduce the need for corporate networks
D) Make a wireless network connection directly to the printer without using a wireless router or access point
2. A customer tells you that they knocked over a glass of water onto their Notebook and need a replacement, as is not working anymore. Which feature should you turn into a benefit for the customer?
A) spill resistant keyboard
B) business-rugged magnesium chassis
C) HP DisplaySafe frame
D) HP DuraFinish
3. Which management software solution allows IT administrators to deploy OS, software, and system configuration?
A) HP Embedded Web Server software
B) Data Protector management software
C) Insight Control management software
D) LANDesk management software
4. What is the security risk associated with printing from a mobile device away from the office?
A) Imaging and printing devices may store files on internal drives or hard disks.
B) Malicious users could change imaging and printing device settings from an unsecured control panel.
C) Malicious users could disable a printing device from an unsecured control panel.
D) Employees may expose company data sent over unsecured networks or leave printouts uncollected.
5. Which kinds of extremes do HP printers undergo during testing? (Select two.)
A) vibration
B) loud noise
C) temperature/humidity
D) dropped from 10 feet
E) dust and pollution
F) under water
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C,E |





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