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HP HP2-B117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Software and Services Overview | 10% | - Managed Print Services (MPS) basics - Warranty and support options - HP ePrint, JetAdvantage, and workflow tools |
| Topic 2: Customer Needs Assessment | 20% | - Addressing pain points and workflow challenges - Matching products to workload and environment - Identifying business and user requirements |
| Topic 3: HP Imaging and Printing Product Portfolio | 25% | - Multi-Function Printers (MFPs) and Flow MFPs - LaserJet and InkJet printer families - DesignJet large-format solutions - Supplies, accessories, and service offerings |
| Topic 4: Selling and Value Proposition | 20% | - Presenting solutions and benefits - Pricing, financing, and closing strategies - Competitive positioning |
| Topic 5: Solution Benefits and Differentiators | 25% | - Security, sustainability, and reliability advantages - Total Cost of Ownership (TCO) and ROI - Key HP technologies and unique features |
HP Selling Imaging and Printing Fundamentals Sample Questions:
Question 1
Which description correctly classifies the HP Access Control solution?
A. An HP accessory software solution that manages the entire fleet of imaging and printing devices at the same time
B. An HP solution that is integrated in the device operating system and provides device security settings
C. An integrated, policy-based component of the device firmware that provides user access to device features
D. An HP around-the-box solution that provides a cost-effective security improvement to the imaging and printing environment
Question 2
Which feature of an HP flow MFP is an important upgrade for workflow optimization?
A. Larger, eight-inch touchscreen color control panel
B. HP Jetdirect network connectivity
C. Single-pass, double-sided scanning
D. Increased monthly scan volume
Question 3
What is one advantage of HP transmit once RIP once technology?
A. It reduces anomalies, such as rose patterns, in printed images.
B. It is printer agnostic because images are rastered inside the print job.
C. It reduces network traffic by storing the print job inside the printer.
D. It speeds up the print job rastering process in the device firmware.
Question 4
What is HP Capture and Route?
A. A highly scalable capture to workflow solution
B. A highly secure fleet management solution
C. An MFP-based capture solution
D. A versatile server-based device driver
Question 5
Who invented the office laser printer?
A. Compaq
B. IBM
C. Xerox
D. HP
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: A |
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