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HP HP2-B115 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Support and Management Tools | 10% | - Service and support offerings - HP Web Jetadmin and management software - Security and mobility solutions |
| HP Printing Solutions Portfolio | 25% | - Inkjet and LaserJet product lines - Multifunction printers and wide-format systems - Features, benefits and competitive advantages |
| Understand Customer Requirements | 20% | - Analyze customer environment and usage scenarios - Identify business and user needs - Define solution requirements |
| HP Personal Systems Portfolio | 25% | - Desktops, notebooks and workstations - Tablets and mobile devices - Security, manageability and performance features |
| Positioning and Selling Solutions | 20% | - Match products to customer needs - Communicate value and ROI - Address objections and close sales |
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
Question 1
Your customer needs a discreet personal computing device for their reception area. Which form factor should you recommend?
A. small form factor (SFF)
B. desktop mini (DM)
C. ultra slim desktop (USDT)
D. tower (TWE)
Question 2
A customer tells you that they have dropped their Notebook and need a replacement, as their hard drive is not working anymore which feature should you turn into a benefit for the customer?
A. spill resistant keyboard
B. HP 3D DriveGuard
C. HP DisplaySafe frame
D. HPDuraFinish
Question 3
Why is color important to your customer? (Select two.)
A. It gives businesses a competitive edge
B. It is cheaper than mono printing.
C. It uses less power than mono printing.
D. It increases readership by 75%.
E. It means they can use the universal print driver to its full potential.
Question 4
How has HP managed to ship more laser printers than any other competitor?
A. because HP addresses the customer's needs
B. because of the introduction of color printing in 2013
C. because HP is the only company that offers an MFP printer
D. because HP sells the cheapest printers in the market
Question 5
How do HP PPS Solutions go way beyond the product?
A. by offering mobility, security, manageability, value for money, and reliability
B. by deploying an HP Eco Desktop Suite
C. by offering the only real mobile solution out there
D. by giving sales professionals tools to sell, like myhpsalesguide.com
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: A,C | Question 4 Answer: A | Question 5 Answer: A |
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