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HP Selling HP Supplies 2020 Sample Questions:

1. What can you do to verify that printing supplies are not counterfeit?

A) Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.
B) All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
C) Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
D) All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.

2. A new SMB customer tells you that they can't afford Original HP ink supplies for their daily in-house printing jobs. How should you respond?

A) Explain the Original HP ink supplies purchased in bulk actually cost less than non-HP ink supplies.
B) Point out that by using Original HP ink supplies, they can avoid costly reprints, wasted paper, and wasted time.
C) Share studies that show the savings gained from working directly with HP as a trusted supplier of printing supplies.
D) Compare the time spent refilling used ink cartridges with the amount of time spent ordering Original HP ink supplies directly from HP.

3. Which HP team educates partners on the correct use of HP's funds and rebates, checks for signs of Improper trade?

A) Anti-Counterfeiting and Fraud (ACF)
B) Compliance and Risk Management (CoRM)
C) Customer Delivery Inspection (COI)
D) Product Security Response Team (PSRT)

4. Which print cartridge recycling option does HP offer?

A) In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.
B) HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.
C) In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.
D) HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.

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