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Exam Questions for CIS-ITSM Updated Versions With Test Engine
The CIS-ITSM Certification Exam is designed for professionals who are responsible for implementing and managing ITSM solutions using ServiceNow. CIS-ITSM exam covers a wide range of topics, including ITSM best practices, ServiceNow applications, ITSM processes, and ServiceNow administration. Certified Implementation Specialist - IT Service Management certification is highly valued in the industry as it demonstrates a professional's expertise in implementing and managing ITSM solutions using ServiceNow, making them highly sought after by organizations looking to improve their IT processes. Passing the CIS-ITSM Certification Exam can give professionals a competitive edge in the job market and help them advance their careers in the field of ITSM.
NEW QUESTION # 69
Which of the following statements are correct for Standard Changes and Standard Change Templates? Select all that apply.
- A. Templates can be used only for Standard Changes
- B. Standard Change Templates cannot include standard tasks
- C. Creation of a Standard Change Template requires approval
- D. Standard Changes do not require approvals
Answer: C,D
Explanation:
NEW QUESTION # 70
It is recommended to refer to problem states using the values rather than the constants.
- A. False
- B. True
Answer: A
Explanation:
It is recommended to use the constants to maintain consistency.
NEW QUESTION # 71
Which of the following is NOT a way Service Catalog Requests may be submitted in a baseline ServiceNow instance?
- A. From the Service
- B. From the Service Catalog
- C. From an inbound email
- D. From an Incident record
Answer: C
NEW QUESTION # 72
An org has a requirement that an Account must always have one and only one Contact listed as Primary. So selecting one Contact will de-select any others. The client wants a checkbox on the Contact called "Is Primary" to control this feature. The client also wants to ensure that the last name of every Contact is stored entirely in uppercase characters.
What is the optimal way to implement these requirements?
- A. Write an after update trigger on Account for the Is Primary logic and a before update trigger on Contact for the last name logic.
- B. Write an after update trigger on Contact for the Is Primary logic and a separate before update trigger on Contact for the last name logic.
- C. Write a single trigger on Contact for both after update and before update and callout to helper classes to handle each set of logic.
- D. Write a Validation Rule on the Contact for the Is Primary logic and a before update trigger on Contact for the last name logic.
Answer: C
NEW QUESTION # 73
In the baseline instance, which of the following views are available for incidents? (Choose three.)
- A. Agent View
- B. Master
- C. Metrics
- D. Password
- E. Workspace
Answer: C,D,E
Explanation:
Explanation
There is no such a view called Master or Agent View. Note: there is a view called Default View that is meant to be viewed by agents.
NEW QUESTION # 74
The "Assigned to me" button will validate if the current user is a member of the Assignment Group.
- A. False
- B. True
Answer: A
Explanation:
Explanation
No such validation is done in the OOTB implementation.
NEW QUESTION # 75
In a Service Catalog, Content Items can include each of the following
EXCEPT:
- A. Links to Knowledge Articles
- B. Templates
- C. Links to locations specified in a Application navigation module
- D. Cross-references to Catalog content
Answer: D
NEW QUESTION # 76
Which of these are considered configuration base items? (Choose three.)
- A. Database Catalogs
- B. Network Gears
- C. Out-of-Band Devices
- D. Printers
- E. Cluster Nodes
Answer: B,C,D
Explanation:
Explanation
Explanation:
configuration base items include: -Servers -Computers -Workstations -Out-of-band devices -Network gear - Printers -Communication Devices -UPSs -Accessories -Computer Peripherals -Software
NEW QUESTION # 77
Your customer wants a catalog to contain two items:
1. A request with 1 approval and 2 fulfillment tasks
2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?
- A. Content Item
- B. Record Producer
- C. Catalog Item Most Voted
- D. Order Guide
Answer: C
NEW QUESTION # 78
Change management uses the workflow engine by default to _____________. (Choose three.)
- A. Generate change tasks
- B. Send notifications
- C. Manage SLAs
- D. Manage approvals
- E. Close related tasks
Answer: A,C,D
NEW QUESTION # 79
Recently a Salesforce org's integration failed because it exceeded the number of allowed API calls in a 24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?
- A. Write a custom Apex web service that, given an email address, does all of the logic the integration code was doing.
- B. Create an Inbound Message that, using Flow, can do all of the logic the integration code was doing.
- C. Use the REST API as well as the SOAP API to effectively double the API calls allowed in a 24-hour period.
- D. Create several Apex InboundEmailHandlers to accept calls from the third-party system, thus bypassing the API limits.
Answer: D
Explanation:
Explanation
NEW QUESTION # 80
A developer created and tested a Visualforce page in their developer sandbox, but now receives reports that users are encountering ViewState errors when using it in Production.
What should the developer ensure to correct these errors?
- A. Ensure properties are marked as Transient.
- B. Ensure properties are marked as private.
- C. Ensure profiles have access to the Visualforce page.
- D. Ensure queries do not exceed governor limits.
Answer: A
NEW QUESTION # 81
Which of the following roles is allowed to create a new CI class? (Choose two.)
- A. itil_admin
- B. admin
- C. itil
- D. cmdb_read
Answer: A,B
NEW QUESTION # 82
Even though there are business rules to keep State and Incident State in sync, it is recommended to use Incident State.
- A. False
- B. True
Answer: A
Explanation:
Explanation
It is recommended to use State field.
NEW QUESTION # 83
Which table is used to store Q&A data for knowledge articles?
- A. kb_social_qa
- B. kb_qa
- C. kb_social
- D. kb_social_qa_question
Answer: D
NEW QUESTION # 84
What is the trigger for the Change - Normal - Assess Flow?
- A. A Change request using the Normal Change model is created
- B. A Change request using the Normal Change model is moved to the Assess state
- C. A Change request using die Normal Change model is Low Risk and is moved to the Assess state
- D. A Change request using the Normal Change model is Assigned to a group
Answer: B
NEW QUESTION # 85
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ServiceNow CIS-ITSM exam is a comprehensive test that covers a wide range of ITSM topics, including incident management, problem management, change management, service catalog management, and service level management. CIS-ITSM exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it. To pass the exam, candidates must score a minimum of 70%.
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