May 15, 2024 Detailed New CIS-ITSM Exam Questions for Concept Clearance
CIS-ITSM Exam Preparation Material with New CIS-ITSM Dumps Questions.
ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Certification Exam is a globally recognized certification program for professionals who want to validate their knowledge and skills in IT service management. Certified Implementation Specialist - IT Service Management certification is designed for individuals who are responsible for implementing and configuring ServiceNow ITSM solutions. CIS-ITSM exam tests your understanding of ITSM best practices, ServiceNow ITSM modules, and their configurations.
NEW QUESTION # 34
It is possible to use the same categories for both incidents and problems.
- A. False
- B. True
Answer: B
NEW QUESTION # 35
ServiceNow doesn't recommend having a service for generic requests in the service catalog.
- A. True
- B. False
Answer: B
Explanation:
Explanation
It is actually recommended to have a generic request in the Service Catalog.
NEW QUESTION # 36
The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with the account. The manager wants to use this field as part of an email marketing segmentation strategy.
How can this requirement be met?
- A. Create a custom formula field on the account using the count() function to count the number of related contacts.
- B. Create a roll-up summary field that counts the number of contacts and displays the count on the account.
- C. Create a custom field on the account. Use a workflow rule to update the field when contacts are added or deleted.
- D. Create a custom field on the account. Use an Apex trigger to update the field when contacts are added or deleted.
Answer: D
NEW QUESTION # 37
Which module would you use to configure Inbound Email Action?
- A. System Policy > Email > Inbound Actions
- B. System Properties > Email > Inbound Actions
- C. System Policy > Inbound Email Actions
- D. System Properties > Email Actions
Answer: A
NEW QUESTION # 38
Which of the following are valid ways to change a problem's state to Closed? (Choose all that apply.)
- A. Click on the Complete button.
- B. Manually change the state to Closed.
- C. Automatically 10 days after being resolved.
- D. Empty the "Assigned to" the "Assignment group" fields.
- E. Automatically 7 days after being resolved.
Answer: A
Explanation:
Explanation
In the baseline instance, there's no automatic closure of problems. Users cannot change the state from the State field because it is disabled. User should click on the Complete button.
NEW QUESTION # 39
Which of the following is NOT a consideration when determining the need for multiple service catalogs?
- A. Audience
- B. Delegation of Catalog Administration
- C. Services and Types of Service
- D. Size of the company
Answer: D
NEW QUESTION # 40
Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes. What baseline Change Model supports this scenario?
- A. Unauthorized Changes
- B. Cloud Infrastructure
- C. Retroactive Changes
- D. Change Registration
- E. Automated Changes
Answer: D
NEW QUESTION # 41
Which of the following statements reflects when the Actual start and Actual end date fields are populated on a change request?
Actual start is set when the _____________.
- A. State changes to Implement. Actual end is set when the State changes to Closed.
- B. First Implementation Change Task is updated. Actual end is set when the final Implementation Change Task is Closed.
- C. State changes to Scheduled. Actual end is set when the State changes to Review.
- D. State changes to Implement. Actual end is set when the State changes to Review.
Answer: A
NEW QUESTION # 42
Which of the following is NOT a consideration when determining the need for multiple service catalogs?
- A. Audience
- B. Delegation of Catalog Administration
- C. Services and Types of Service
- D. Size of the company
Answer: D
Explanation:
Explanation
NEW QUESTION # 43
What is the relationship between User table and Role table?
- A. Many-to-many
- B. One-to-many (one role can be assigned to many users)
- C. One-to-one
- D. One-to-many (one user can have many roles)
Answer: A
Explanation:
One user can have many roles and a role can be assigned to many users.
NEW QUESTION # 44
What are three benefits of using static resources in Visualforce and Lightning Components? (Choose three.)
- A. Static resource files are automatically minified.
- B. Relative paths can be used in files in static resource archives to refer to other content within the archive.
- C. Static resource files do not count against an organization's quota of data storage.
- D. Static resource files can be packaged into a collection of related files in a zip or jar archive.
- E. Static resource files can be referenced by using the $Resource global variable instead of hardcoded IDs.
Answer: B,D,E
NEW QUESTION # 45
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?
- A. Change - Emergency - PIRQUESTION
- B. Change - Emergency - Review
- C. Change - Emergency - Authorize
- D. Change - P1 - Review
- E. Change - Major Incident - Authorize
Answer: B
NEW QUESTION # 46
Which of the following statements is true regarding the permission that a user of itil role has?
- A. Users with itil role can update any incident except closed and resolved incidents.
- B. Users with itil role can update any incident except closed incidents.
- C. Users with itil role can update any incident.
- D. Users with itil role can only update incident created by them.
Answer: B
NEW QUESTION # 47
Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?
- A. Change Overview
- B. Change Catalog
- C. Change Landing Page
- D. Change Interceptor
Answer: B
NEW QUESTION # 48
The data in the Schedule section of the change request is just to aid reviewers and implementers. No process logic is driven off of values in these fields.
- A. True
- B. False
Answer: B
Explanation:
Explanation
This data is used for conflict detection and risk assessment.
NEW QUESTION # 49
Which table is used to store all the searches performed against knowledge base articles?
- A. ts_query_kb
- B. kb_search_log
- C. kb_queries
- D. kb_use
Answer: A
Explanation:
Explanation
Explanation:
kb_use table is used to store article views not users searches. kb_search_log and kb_queries don't exist.
NEW QUESTION # 50
Which of the following statements is true regarding conflict detection for change requests?
- A. All the mentioned statements are true.
- B. Conflict detection can be run manually.
- C. Conflict detection is executed every time an active change request is updated.
- D. There is a scheduled job to update conflicts that runs on a periodic basis.
Answer: A
NEW QUESTION # 51
Which two statements are true regarding Salesforce Customer Community members? (Choose two.)
- A. Their reputation levels must be the same across all communities of which they are members.
- B. They find crowdsourced answers and Knowledge articles to resolve a support issue.
- C. They use the Ideas tab to submit, comment on, and vote for ideas.
- D. They must belong to a company's internal community to participate in Chatter collaboration.
Answer: B,C
NEW QUESTION # 52
Given the class structure shown below, which types of Cls will be included in a report run against the cmdb_ci_computer table?
- A. Just Cls defined directly in cmdb_ci_computer
- B. Cls defined directly in cmdb_ci_computer and all parent classes
- C. Cls defined directly in cmdb_ci_computer and all child classes
Answer: C
NEW QUESTION # 53
Which table does the "Knowledge Base" table extend from?
- A. kb_knowledge_core
- B. kb_knowledge
- C. task
- D. None of the listed answers
Answer: D
Explanation:
Explanation
Knowledge Base table doesn't extend from any other table.
NEW QUESTION # 54
Which statement should be used to allow some of the records in a list of records to be inserted if others fail to be inserted?
- A. insert (records, false)
- B. Database.insert(records, true)
- C. insert records
- D. Database.insert(records, false)
Answer: D
NEW QUESTION # 55
Which of the following are valid ways to change a problem's state to Closed? (Choose all that apply.)
- A. Click on the Complete button.
- B. Manually change the state to Closed.
- C. Automatically 10 days after being resolved.
- D. Empty the "Assigned to" the "Assignment group" fields.
- E. Automatically 7 days after being resolved.
Answer: A
Explanation:
In the baseline instance, there's no automatic closure of problems. Users cannot change the state from the State field because it is disabled. User should click on the Complete button.
NEW QUESTION # 56
When defining SLAs for the service catalog at what level is the SLA typically defined?
- A. Catalog Task
- B. Requested Item
- C. Service Catalog
- D. Request
Answer: B
NEW QUESTION # 57
What is the minimum role required to delete a Problem?
- A. itil
- B. itil_admin
- C. admin
- D. problem
Answer: B
NEW QUESTION # 58
A developer wishes to improve runtime performance of Apex calls by caching results on the client.
What is the best way to implement this?
- A. Decorate the server-side method with @AuraEnabled(storable=true).
- B. Call the setStorable() method on the action in the JavaScript client-side code.
- C. Decorate the server-side method with @AuraEnabled(cacheable=true).
- D. Set a cookie in the browser for use upon return to the page.
Answer: C
NEW QUESTION # 59
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The CIS-ITSM certification provides several benefits to the candidates and their organizations. Certified Implementation Specialist - IT Service Management certification validates the candidate's expertise in ITSM best practices and ServiceNow ITSM modules, which can enhance their credibility and career prospects. The certified professionals can also contribute to the successful implementation and maintenance of ITSM solutions in their organizations, leading to improved service delivery and customer satisfaction. The organizations can leverage the certified professionals' skills to optimize their ITSM processes and achieve their business goals.
CIS-ITSM 2024 Training With 115 QA's: https://www.testvalid.com/CIS-ITSM-exam-collection.html
ServiceNow CIS-ITSM Certification Exam Questions: https://drive.google.com/open?id=1D1uNYITTRS0w_Eek5ke_1db2-4UH-iGd