A Fully Updated 2024 CIS-ITSM Exam Dumps - PDF Questions and Testing Engine
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The CIS-ITSM exam covers a wide range of topics related to the ServiceNow ITSM platform, including incident management, problem management, change management, service catalog, and knowledge management. CIS-ITSM exam also evaluates the candidate's ability to configure and customize the ServiceNow ITSM platform to meet the specific needs of an organization. Successful completion of the CIS-ITSM exam demonstrates that the candidate has the necessary skills and knowledge to implement and manage ServiceNow ITSM solutions, and is recognized as a certified specialist in ITSM implementation using ServiceNow.
ServiceNow CIS-ITSM certification is an essential credential for IT professionals who want to demonstrate their expertise in implementing IT Service Management solutions using ServiceNow. Certified Implementation Specialist - IT Service Management certification validates the candidate's knowledge and skills in managing IT services efficiently and effectively. Certified Implementation Specialist - IT Service Management certification is highly regarded in the IT industry and enhances the candidate's career opportunities and earning potential.
The CIS-ITSM certification is highly valued in the IT industry, as it demonstrates an individual's expertise in managing IT Service Management processes using ServiceNow. It is an ideal certification for IT professionals who are responsible for implementing and managing IT Service Management processes in their organizations. Certified Implementation Specialist - IT Service Management certification provides a deep understanding of ServiceNow's ITSM capabilities, which can help organizations improve their service delivery and streamline their IT operations. It also enhances an individual's career prospects, as it is recognized globally and is highly respected by employers.
NEW QUESTION # 119
A company has a custom object, Order__c, that has a required, unique, external ID field called Order_Number__c.
Which statement should be used to perform the DML necessary to insert new records and update existing records in a List of Order__c records?
- A. merge orders Order_Number__c;
- B. upsert orders Order_Number__c;
- C. merge orders;
- D. upsert orders;
Answer: B
Explanation:
Explanation
NEW QUESTION # 120
Which script include should be modified in order to impose limits when moving a problem task from one state to another?
- A. ProblemTaskUtils
- B. ProblemTaskStateUtils
- C. ProblemTaskChangeState
- D. ProblemTaskState
Answer: B
NEW QUESTION # 121
In the baseline platform configuration, a Configuration Item must be specified before Approvals are requested for a Change Request.
- A. False
- B. True
Answer: A
Explanation:
Explanation
From dev instance - "Assignment Group" is required to request approval on a Change. Approvals go to Assignment Group and CAB.
NEW QUESTION # 122 
The test method above calls an @future method that increments the Number_of_Times_Viewed__c value. The assertion is failing because the Number_of_Times_Viewed__c equals 0.
What is the optimal way to fix this?
- A. Add Test.startTest() before and Test.stopTest() after AuditUtil.incrementViewed.
- B. Change the assertion to System.assertEquals(0, acctAfter.Number_Of_Times_Viewed__c).
- C. Add Test.startTest() before and Test.stopTest() after insert acct.
- D. Change the initialization to acct.Number_Of_Times_Viewed__c = 1.
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION # 123
Which of the following roles can close a problem? (Choose three.)
- A. problem_manager
- B. problem_administrator
- C. itil
- D. problem_task_analyst
- E. problem_coordinator
Answer: A,B,E
Explanation:
Explanation
Itil users cannot close problems.
NEW QUESTION # 124
What is the minimum number of members in a group?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
Explanation:
A group can have zero or more members.
NEW QUESTION # 125
How can you remove demo data?
- A. You have to deactivate the ITSM Foundation plugin and activate it again without selecting the "demo data" check box.
- B. You can request that through the HI portal.
- C. In the settings, you can check the "Remove demo data" check box.
- D. You have to go through the tables and select all records and delete them.
Answer: B
Explanation:
You can use the HI portal to request removal of demo data. This option is available under Manage Instance module.
NEW QUESTION # 126
Which of the following are valid values in the "Action Type" field of the Inbound Email Action? (Choose two.)
- A. New Action
- B. Reply Email
- C. Record Action
- D. Forward Email
- E. Update Action
Answer: B,C
Explanation:
There are 2 choices in Action Type field: Record Action and Reply Email.
NEW QUESTION # 127
What is the module name that is used to access configuration base items?
- A. CMDB > Base Items
- B. Configuration Items > Base Items
- C. Base Items > Configuration
- D. Configuration > Base Items
Answer: D
NEW QUESTION # 128
Which statement should be used to allow some of the records in a list of records to be inserted if others fail to be inserted?
- A. Database.insert(records, false)
- B. insert (records, false)
- C. Database.insert(records, true)
- D. insert records
Answer: A
NEW QUESTION # 129
Which type of Service Catalog component allows a user to describe their needs, choose options, and then check out ordering multiple items at once according to their selections?
- A. Catalog Item
- B. Order Guide
- C. Content Item
- D. Execution Plan
Answer: B
NEW QUESTION # 130
Which role is required to delete an incident?
- A. itil
- B. admin
- C. incident_manager
- D. itil_admin
Answer: B
NEW QUESTION # 131
Universal Containers wants customers who buy the Freight Container product to be billed in monthly installments.
How should an administrator meet this requirement?
- A. Create a workflow rule on the product.
- B. Create a default quantity schedule on the product.
- C. Create a default revenue schedule on the product.
- D. Create custom fields on the product.
Answer: C
NEW QUESTION # 132
Which module is used to view a list of Knowledge Bases?
- A. Knowledge > Administration > Knowledge Bases
- B. Knowledge Base > All
- C. Knowledge > Knowledge Bases > All
- D. Knowledge Base > Administration > All
Answer: A
NEW QUESTION # 133
An administrator would like to know which delegated administrators are actively customizing their organization.
Where can the administrator find this information?
- A. Login history
- B. Setup audit trail
- C. Delegated administrator log
- D. Debug log
Answer: B
NEW QUESTION # 134
Universal Containers wants only users from the sales department to have access to price books.
How can an administrator meet this requirement?
- A. Clone all custom price books from the standard price book.
- B. Create a sharing rule to share all price books to sales users.
- C. Set the organization-wide default for price book to Use.
- D. Manually share each price book to the sales users' profile.
Answer: C
NEW QUESTION # 135
Which of the following is a potential benefit of implementing incident management?
- A. Reduction in the number of duplicate configuration items
- B. Reduction in the time services are unavailable
- C. Reduction in the time to fulfill requests
- D. Reduction in the number of incidents caused by changes
Answer: B
Explanation:
Explanation
Implementing Incident and Service Level Management
can help you
* Restore service as quickly as possible
NEW QUESTION # 136
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