Reliable ServiceNow Certification CIS-ITSM Dumps PDF Jan 18, 2022 Recently Updated Questions
Pass Your ServiceNow CIS-ITSM Exam with Correct 430 Questions and Answers
Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
ServiceNow CIS-ITSM Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
| Topic 6 |
|
| Topic 7 |
|
NEW QUESTION 75
Which of the following CANNOT be performed by catalog_editor role?
- A. Update Catalog Definition
- B. Maintain Catalog Item
- C. Update Catalog.manager
- D. Maintain Categories
Answer: C
Explanation:
Update Catalog.manager can be done by a user with role catalog_manager.
NEW QUESTION 76
Once the change request's state changes to "Review", the user should fill the mandatory fields in the review form.
- A. False
- B. True
Answer: A
Explanation:
There's no review form. This can be implemented as custom functionality since post-implementation review varies from customer to another.
NEW QUESTION 77
Which two actions could the delegated administrator complete after delegated administration is granted for a custom object? (Choose two.)
- A. Add a custom picklist field to the object.
- B. Change the relationship with another object.
- C. Change organization-wide sharing rules for the object.
- D. Create a custom tab for the object.
Answer: A,D
NEW QUESTION 78
A user receives the generic "An internal server error has occurred" while interacting with a custom Lightning Component.
What should the developer do to ensure a more meaningful message?
- A. Use an AuraHandledException in a try/catch block.
- B. Add an onerror event handler to the tag.
- C. Use ProcessBuilder to catch the error.
- D. Add an error-view component to the markup.
Answer: A
NEW QUESTION 79
The sales manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases.
What is a recommended solution?
- A. Create a dynamic dashboard and ensure the sales manager has the "View My Team's Dashboard" permission.
- B. Create an individual dashboard for each sales representative with opportunity, account, and case components.
- C. Create a dynamic dashboard and add filters for opportunities, accounts, and cases.
- D. Create a dashboard and add filters for users, opportunities, accounts, and cases.
Answer: A
NEW QUESTION 80
Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes.
How can an administrator meet this requirement?
- A. Enable the View All Data permission for the roles of the subset of users.
- B. Create a new profile and role for the subset of users with the View All Data permission.
- C. Assign delegated administration to the subset of users to View All Data.
- D. Create a permission set with the View All Data permission for the subset of users.
Answer: D
NEW QUESTION 81
Which table does the "Knowledge Base" table extend from?
- A. None of the listed answers
- B. task
- C. kb_knowledge
- D. kb_knowledge_core
Answer: A
Explanation:
Knowledge Base table doesn't extend from any other table.
NEW QUESTION 82
What is the purpose of the "Send to event creator" check box in the notification form?
- A. It sends a notification to the author of the event every time the event is triggered.
- B. It allows certain users to subscribe to these notifications.
- C. To sends a monthly report to the author of an event with all the times an event was triggered during the month.
- D. It allows an email to be sent to the user who triggered an event which caused a notification.
Answer: D
Explanation:
Explanation
If "Send to event creator" checkbox is NOT selected in the notification form, no notification will be sent to the user who triggered the event which caused the notification.
NEW QUESTION 83
Catalog item can appear only in one category.
- A. False
- B. True
Answer: A
Explanation:
Explanation
A catalog item can be associated with more than one category.
NEW QUESTION 84
Which three statements are correct about change sets? (Choose three.)
- A. When custom fields are added to a change set, field-level security is automatically included.
- B. When a change set is deployed to production, by default, all unmanaged Apex tests will automatically be run.
- C. When a component is added to a change set, all dependent components automatically get added.
- D. To use change sets, at least one inbound and one outbound connection must exist.
- E. There is a feature that allows the user to validate a change set before deploying it.
Answer: B,D,E
NEW QUESTION 85
A Knowledge Article can be associated with multiple Knowledge Bases.
- A. False
- B. True
Answer: A
Explanation:
Explanation
A knowledge article can be associated with only one knowledge base.
NEW QUESTION 86
A company wants to implement a new call center process for handling customer service calls. It requires service reps to ask for the caller's account number before proceeding with the rest of their call script.
Following best practices, what should a developer use to meet this requirement?
- A. Approvals
- B. Process Builder
- C. Apex Trigger
- D. Flow Builder
Answer: B
NEW QUESTION 87
The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user.
How can an administrator meet this requirement?
- A. Set all fields to Read-Only on the standard Closed Opportunity page layout.
- B. Create a workflow field update to update the IsClosed field to True if a closed opportunity is modified.
- C. Create an opportunity validation rule with the formula: PRIORVALUE( IsClosed ) = True.
- D. Set the Do Not Modify Closed Opportunity permission for all profiles.
Answer: C
NEW QUESTION 88
A Lightning Component functions in preview mode and needs to be used inside a Lightning App Builder page, but it is not available.
What change should be applied to the component?
- A. Delete the component, metadata, and Apex controller and recreate them.
- B. Expose it in the markup using the implements and access attributes.
- C. Look for errors in the logic in the JavaScript controller.
- D. Refresh the sandbox and upgrade it to the latest API version.
Answer: B
NEW QUESTION 89
Which of the following CANNOT be performed by catalog_manager role?
- A. Update Catalog.manager
- B. Create Catalog Task
- C. Maintain Catalog Item
- D. Maintain Categories
Answer: B
Explanation:
Creating a catalog task can be done by a user with catalog_admin role.
NEW QUESTION 90
Which table can be used to build a report to see which knowledge articles are no longer viewed by users?
- A. kb_feedback
- B. kb_use
- C. kb_article_statistics
- D. kb_knowledge
Answer: B
Explanation:
kb_use table stores a record every time an article is viewed. It is useful to build reports to see which articles are no longer viewed.
NEW QUESTION 91
What is the purpose of "Search As" field in the contextual search table configuration?
- A. When enabled, the contextual search feature will show an additional tab that shows the related articles that are permitted to be seen by the user defined in the "Search as" field.
- B. When enabled, the agent can select which user to use when searching for related knowledge articles.
- C. When enabled, the agent can impersonate the user in the caller field and search for related knowledge articles.
- D. When enabled, the contextual search feature will show an additional tab that shows the related articles that are permitted to be seen by the caller user.
Answer: A
NEW QUESTION 92
Users who approve changes require ServiceNow license unless they do the approval through email.
- A. False
- B. True
Answer: A
Explanation:
License is needed for approval even if the approval is done via email.
NEW QUESTION 93
Which table does Problem table extend?
- A. Incident
- B. Case
- C. Problem Task
- D. Task
Answer: D
NEW QUESTION 94
What are three benefits of using static resources in Visualforce and Lightning Components? (Choose three.)
- A. Static resource files are automatically minified.
- B. Static resource files can be packaged into a collection of related files in a zip or jar archive.
- C. Static resource files can be referenced by using the $Resource global variable instead of hardcoded IDs.
- D. Static resource files do not count against an organization's quota of data storage.
- E. Relative paths can be used in files in static resource archives to refer to other content within the archive.
Answer: B,C,E
NEW QUESTION 95
Which of the following statements is true regarding configuration items and the table extended?
- A. Both technical and non-technical configuration items extend directly from Base Configuration Item table.
- B. Only technical configuration items extend directly from Base Configuration Item table.
- C. Only non-technical configuration items extend directly from Base Configuration Item table.
- D. Neither of technical nor non-technical configuration items extend directly from Base Configuration Item table.
Answer: C
Explanation:
Explanation
Technical configuration items extend the cmdb_ci table, whereas non-technical configuration items extend Base Configuration Item (cmdb) table.
NEW QUESTION 96
A company notices that their unit tests in a test class with many methods to create many records for prerequisite reference data are slow.
What can a developer to do address the issue?
- A. Move the prerequisite reference data setup to a static method in the test class and call that from each test method.
- B. Move the prerequisite reference data setup to a TestDataFactory and call that from each test method.
- C. Move the prerequisite reference data setup to the constructor for the test class.
- D. Move the prerequisite reference data setup to a @testSetup method in the test class.
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION 97
......
Latest 2022 Realistic Verified CIS-ITSM Dumps: https://www.testvalid.com/CIS-ITSM-exam-collection.html
Pass CIS-ITSM Exam Updated 430 Questions: https://drive.google.com/open?id=1dKnvy9A3XWtLI5ivw9E9LJNtkjNO7LuP