[Feb 16, 2024] Genuine CIS-ITSM Exam Dumps New 2024 ServiceNow Pratice Exam
New 2024 Realistic CIS-ITSM Dumps Test Engine Exam Questions in here
NEW QUESTION # 39
Knowledge Ratings are stored in the _________ table.
- A. Knowledge Base [kb_knowledge_base]
- B. Knowledge [kb_knowledge]
- C. Knowledge Searches [ts_query_kb]
- D. Knowledge Feedback [kb_feedback]
Answer: D
NEW QUESTION # 40
Which of the following are valid channels to create incidents? (Choose three.)
- A. Social Media
- B. SMS
- C. Support Chat
- D. Inbound Email
- E. Service portal
Answer: C,D,E
Explanation:
Explanation
SMS & Social media are not OOTB channels to create incidents.
NEW QUESTION # 41
Once the "Request Approval" button is clicked in the normal change form, approval requests are sent to all members of the "CAB Approval" group.
- A. False
- B. True
Answer: A
Explanation:
At this step, the approval requests will be sent to members of the group set in the "Assignment group" field.
NEW QUESTION # 42
It is important to define the VIP users in order to correctly calculate incident priority.
- A. False
- B. True
Answer: A
Explanation:
Explanation
No logic is added for incidents received from VIP callers. The only change is that a decoration is added next to the Caller field and the Caller text becomes red.
NEW QUESTION # 43
A large company uses Salesforce across several departments. Each department has its own Salesforce Administrator. It was agreed that each Administrator would have their own sandbox in which to test changes.
Recently, users notice that fields that were recently added for one department suddenly disappear without warning. Also, Workflows that once sent emails and created tasks no longer do so.
Which two statements are true regarding these issues and resolution? (Choose two.)
- A. The administrators are deploying their own Change Sets over each other, thus replacing entire Page Layouts and Workflows in Production.
- B. The administrators are deploying their own Change Sets, thus deleting each other's fields from the objects in production.
- C. Page Layouts should never be deployed via Change Sets, as this causes Workflows and Field-level Security to be reset and fields to disappear.
- D. A sandbox should be created to use as a unified testing environment instead of deploying Change Sets directly to production.
Answer: A,C
Explanation:
Explanation/Reference:
NEW QUESTION # 44
Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?
- A. Cls defined directly in cmdb_ci_compulet and all child classes
- B. Cls defined directly in cmdb_ci_computer and all parent classes
- C. Just GIs defined directly in cmdb_cl_computer
Answer: A
NEW QUESTION # 45
How many classes extend the Base Configuration Item [item]?
- A. 0
- B. 1
- C. None of the listed answers
- D. 2
Answer: C
Explanation:
Explanation
There are more than 500 classes that extend the Base Configuration Item [item].
NEW QUESTION # 46
When viewed through a Service Portal, Service Catalog Items may be formatted with a maximum of two columns.
- A. True
- B. False
Answer: A
Explanation:
Explanation
Limitations for Service Portals
* Formatters may contain a maximum of 2 columns.
* Variable Sets with formatters may contain a maximum of 2 columns.
* Widgets should be used instead of Macros and Macros with Labels.
* UI Pages are not supported
NEW QUESTION # 47
A company represents their customers as Accounts in Salesforce. All customers have a unique Customer_Number__c that is unique across all of the company's systems. They also have a custom Invoice__c object, with a Lookup to Account, to represent invoices that are sent out from their external system. This company wants to integrate invoice data back into Salesforce so Sales Reps can see when a customer is paying their bills on time.
What is the optimal way to implement this?
- A. Ensure Customer_Number__c is an External ID and that a custom field Invoice_Number__c is an External ID and Upsert invoice data nightly.
- B. Create a cross-reference table in the custom invoicing system with the Salesforce Account ID of each Customer and insert invoice data nightly.
- C. Query the Account Object upon each call to insert invoice data to fetch the Salesforce ID corresponding to the Customer Number on the invoice.
- D. Use Salesforce Connect and external data objects to seamlessly import the invoice data into Salesforce without custom code.
Answer: A
NEW QUESTION # 48 
The test method above calls an @future method that increments the Number_of_Times_Viewed__c value. The assertion is failing because the Number_of_Times_Viewed__c equals 0.
What is the optimal way to fix this?
- A. Add Test.startTest() before and Test.stopTest() after AuditUtil.incrementViewed.
- B. Change the initialization to acct.Number_Of_Times_Viewed__c = 1.
- C. Add Test.startTest() before and Test.stopTest() after insert acct.
- D. Change the assertion to System.assertEquals(0, acctAfter.Number_Of_Times_Viewed__c).
Answer: B
NEW QUESTION # 49
Which of the following are valid states for Requested Item Catalog Task? (Choose all that apply.)
- A. Open
- B. Pending
- C. Closed Skipped
- D. New
- E. Work In Progress
Answer: A,B,C,E
NEW QUESTION # 50
Which of the following components can be turned on or off in the Service Catalog Cart Layout?
- A. Quantity
- B. Add to Wish List
- C. Delete Item
- D. Calculate Shipping
Answer: A
Explanation:
NEW QUESTION # 51
Catalog item can appear only in one category.
- A. False
- B. True
Answer: A
Explanation:
Explanation
A catalog item can be associated with more than one category.
NEW QUESTION # 52
It is recommended to use "Changes to" instead of "Is" in notification conditions.
- A. True
- B. False
Answer: A
NEW QUESTION # 53
Where can a change manager define the interval frequency for unauthorized change detection?
- A. Event Processing Properties module
- B. Unauthorized change flow
- C. The ci.change.unplanned business rule
- D. Unauthorized Change Properties module
Answer: D
NEW QUESTION # 54
......
Grab latest Amazon CIS-ITSM Dumps as PDF Updated: https://www.testvalid.com/CIS-ITSM-exam-collection.html
Updated Official licence for CIS-ITSM Certified by CIS-ITSM Dumps PDF: https://drive.google.com/open?id=10-uNn-uYHaKb8Nr-PIgDKCzHqOoMOy-6