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HP HP2-H33 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP PPS Services Implementation Concepts | - ServiceOne service lifecycle and delivery - Care Pack and Contractual service features |
| Topic 2: Sales Process and Strategies | - Handling objections and closing deals - Sales methodologies for ServiceOne engagements |
| Topic 3: HP PPS ServiceOne Services Overview | - HP ServiceOne Services portfolio and offerings - Value proposition of HP PPS services |
| Topic 4: Selling HP PPS ServiceOne Services | - Identifying customer needs and qualifying opportunities - Positioning and articulating service value to customers |
HP Selling HP PPS ServiceOne Services Sample Questions:
Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific product?
- A. HP Cirrus
- B. HP Care Pack Central
- C. HP Attach Widget
- D. MySalesGuide
Correct Answer: A 🗳️
A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources.
The contract would include the following provisions:
1.Faster response times
2.Multi-vendor repair services
3.Onsite engineer
4.Lease new equipment
Which HP PPS Services offering best meets this customer's needs?
- A. HP Care Pack Services
- B. HP Deployment Services
- C. HP Standard Contractual Services
- D. HP Custom Contractual Services
Correct Answer: A 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a customer's business?
- A. Mitigation of Risk Services
- B. Data Protection Services
- C. Hardware Protection Services
- D. Equipment Deployment Services
Correct Answer: B 🗳️
Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select two.)
- A. HP Care Pack Services
- B. HP Configuration Services
- C. HP Priority Services
- D. HP Standard Contractual Services
- E. HP Custom Contractual Services
Correct Answer: D,E 🗳️
Based on the success story of the Cherokee County School District, which business challenges were addressed by HP Care Pack Services? (Select three.)
- A. Supporting printers based on usage
- B. Ensuring 100% uptime
- C. Ensuring rising levels of student performance
- D. Securing sensitive data
- E. Preventing theft of IT resources
- F. Supporting mobile users with no downtime
Correct Answer: A,B,C 🗳️
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