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HP HP2-B110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs and Sales Strategy | 25% | - Identifying Customer Printing Requirements - Value Proposition and Cost-per-Page Analysis - Demonstrating Quality, Reliability and Security |
| Topic 2: Solutions, Services and Business Growth | 15% | - HP Instant Ink and Subscription Models - Supplies Lifecycle Management - Building Long-Term Customer Relationships |
| Topic 3: Handling Objections and Competitive Positioning | 15% | - Warranty and Legal Considerations - Addressing Cost Concerns - Countering Third-Party Supply Claims |
| Topic 4: Product Portfolio and Compatibility | 25% | - Paper and Specialty Media - Matching Supplies to Printer Models - Ink Cartridges and Toner Cartridges - Maintenance Kits and Accessories |
| Topic 5: HP Imaging and Printing Supplies Overview | 20% | - Supply Technology and Innovation - Environmental and Sustainability Benefits - HP Original vs. Non-HP Supplies |
HP Selling HP Imaging and Printing Supplies Sample Questions:
1. Which part of the print head fires the ink?
A) Nozzle
B) Media
C) Intelligent circuit
D) Fuser
2. What is the process behind a remanufactured cartridge?
A) Disassembling, cleaning, changing the worn parts, and drum if needed, and then adding new toner
B) Adding new toner to the empty hopper and performing little or no furbishing on the cartridge
C) Disassembling, cleaning the waste hopper and drum, adding toner, and sealing the cartridge
D) Disassembling, emptying the hopper, cleaning the components, and adding the recoated drum
3. An HP printhead can fire more than how many drops per second?
A) 30 trillion
B) 300
C) 30 million
D) 30 thousand
4. What is a customer benefit of high capacity ink cartridges?
A) The ability to utilize the low-fill cartridge that always ships with the printer
B) Trouble-free printing and reduced running costs
C) The ability to Upgrade older printers to a higher print quality
D) Proven HP quality and lowest price per cartridge
5. What is an advantage of the HP Supplies Big Deal Program?
A) It provides exclusive access to HP Dual Packs.
B) It provides access to the HP Supplies Big Deal Program Calculator.
C) It provides special use of the Planet Partner Program.
D) It provides access to original HP Supplies at a discount.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |






