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Avaya 3305 Exam Syllabus Topics:

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)

A) Call completed
B) Call routed
C) Call completed in SSA
D) Call transferred
E) Call failed

2. What is the last step that is required after successful installation of intelligent Customer Routing (ICR) Core?

A) Reboot the machine.
B) Restart the ICR Core service.
C) Restart the httpd service.
D) Restart the terracotta service.

3. Your client reported they received an alarm message from the Avaya Proactive Outreach Manager (POM): code P_POMCD007, Event text Schedule Manager Could Not Be Started.
What would you check to identify the cause of this message?

A) Verify that the Media Processing Platform (MPP) is operational.
B) Verify that the database is valid and is functioning.
C) Verify that the application server is working correctly.
D) Verify that the Experience Portal Manager (EPM) can communicate with the MPP.

4. A customer has installed Avaya Aura Experience Portal, but no port was specified in the configuration the WebLM server. What is the default port used by the WebLM server?

A) 8443
B) 8080
C) 28443
D) 443

5. Avaya Proactive Outreach Manager (POM) requires access to a database. Which two database types are supported? (Choose two)

A) MS SQL Server 2000
B) Postgres 8.2.3 or higher
C) Informix 9.21.UC4
D) Oracle 0.0 or higher Id
E) Sybase 12.5 or higher

Solutions: