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Certification Path
The Avaya Aura Contact Center CCT and Multimedia Implementation certification path includes only one 6209 certification exam.
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Avaya 6209.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration & Connectivity | 15% | - Web services and APIs - Third-party and CRM integration - Avaya Aura Session Manager integration |
| Configuration | 30% | - Routing and skill management - Agent desktop and user profiles - CCT core configuration - Multimedia channels (email, chat, web) |
| Validation & Troubleshooting | 15% | - Monitoring and logging - Fault isolation and resolution - Post-implementation verification |
| Implementation Preparation | 20% | - Architecture overview - Pre-installation planning - System requirements - Licensing and security |
| Installation | 20% | - Multimedia components setup - CCT server installation - Database and platform configuration |






