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Avaya 6207.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Deployment | 25% | - Licensing and activation - High availability and redundancy setup - Server and software installation - Integration with Avaya Aura Contact Center - Post-installation verification |
| Topic 2: Security and Compliance | 10% | - Regulatory compliance requirements - Data security and encryption - Access control and audit trails |
| Topic 3: Maintenance and Troubleshooting | 15% | - Common recording/monitoring issues - Software updates and patches - Backup and disaster recovery - Log analysis and diagnostics - System monitoring and logging |
| Topic 4: Configuration and Administration | 30% | - Replay, retrieval and export settings - Storage management and retention policies - Quality monitoring forms and scoring - User roles and permissions - Call capture methods and triggers - Recording policies and rules |
| Topic 5: Architecture and Planning | 20% | - Avaya Aura Contact Recording (ACR) architecture - Capacity planning and sizing - Avaya Aura Quality Monitoring (AQM) architecture - Network and protocol considerations - System requirements and compatibility |






