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HP HP2-H69 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Device as a Service (DaaS) Fundamentals | - Customer pain points addressed by DaaS - Lifecycle management approach (procurement, deployment, support, refresh) - DaaS value proposition and business outcomes |
| Topic 2: HP DaaS Offer Structure | - Financing and subscription-based models - Hardware, services, and software bundling - Service levels and support components |
| Topic 3: Implementation and Service Delivery Overview | - Deployment models and rollout considerations - Refresh cycles and asset lifecycle management - Device management and support processes |
| Topic 4: Sales Positioning and Competitive Differentiation | - Positioning HP DaaS vs traditional device procurement - Competitive comparison and value messaging - Target customer segments and use cases |
| Topic 5: Solution Design and Customer Scenarios | - End-user computing lifecycle optimization - Mapping customer requirements to DaaS offerings - Operational efficiency and IT cost reduction scenarios |
HP Selling HP Device as a Service 2018 Sample Questions:
1. What are the correct ways in which a channel partner can sell HP DaaS to a customer? (Select two.)
A) HP DaaS can be sold as a consultative sale with an HP Account Delivery Manager support.
B) HP DaaS can be sold as a contract with 1 - to 5-year terms available.
C) HP DaaS can be sold as a technical sale with channel partners managing Analytics and Proactive Management.
D) HP DaaS can be sold as a transaction with payment upfront for all hardware and services.
E) HP DaaS can be sold as an ecosystem sale with different vendors providing hardware and services.
2. Which service involves HP Service Expert support?
A) Next Day Hardware Repair
B) Accidental Damage Protection
C) App deployment
D) Defective Media Retention Services
3. Which IT challenge indicates a good opportunity for HP DaaS?
A) a complex mixed device and OS environment
B) low levels of workflow automation across IT functions
C) problems with end-users using third-party document-sharing tools such as Dropbox
D) the need for interoperable device applications to drive efficient data interchange
4. Which business benefits does HP DaaS bring to end-user customers? (Select three.)
A) included strategic IT solution consulting
B) decreased IT workloads
C) guaranteed software compliance
D) actionable device insights and reports to improve IT decision-making
E) focus on end-user device competencies
F) improved end-user productivity
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A,C,E |
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