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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?

A) Next Business Day onsite + Labeling and Tagging
B) Installation services + Labeling and Tagging + Data and Device Security
C) Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
D) Deinstallation + Image load + Installation services

2. In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?

A) HP Care Pack Central
B) HP Sales Central
C) HP Channel Services Network
D) HP Support Center

3. How do HP Services help customers save money and simplify processes? (Select two.)

A) They provide free delivery.
B) They limit unexpected costs.
C) They cover in-warranty devices from non-HP brands.
D) They enable customers to concentrate on core business activities.
E) They cover 80% of out-of-warranty repairs.

4. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Accidental Damage Protection and Next Business Day Onsite Services
B) Next Business Day Onsite and Installation
C) Accidental Damage Protection and Defective Media Retention
D) Configuration Services and Defective Media Retention

Solutions: