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HP HP2-H41 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Imaging and Printing Portfolio Overview | - HP printer and multifunction product lines
|
| Topic 2: Environmental Sustainability | - Sustainable printing initiatives
|
| Topic 3: HP Care Pack and Support Services | - Service offerings
|
| Topic 4: Customer Needs Assessment and Solution Positioning | - Identifying customer printing requirements
|
| Topic 5: Basic Troubleshooting | - Common printing issues
|
| Topic 6: Printing Technologies | - Core printing technologies
|
| Topic 7: Security and Compliance | - Print security solutions
|
| Topic 8: Workflow and Productivity Solutions | - Business productivity features
|
HP Selling Imaging and Printing Fundamentals Sample Questions:
1. What does the HP Embedded Web Server do?
A) Enables remote management of the imaging and printing device
B) Automatically notifies the IT department when an imaging or printing device is in use
C) Automatically configures settings upon connection to the network
D) Shows which devices are available for printing
2. Which types of media are compatible with HP DesignJet printers and MFPs?
A) Letter or A4 and Legal or A3
B) Cut sheet media only
C) Rolled media only
D) Cut sheet and rolled media
3. Which HP technology contributes to the HP value proposition of "simplicity"?
A) HP Instant-on Fuser
B) HP Universal Print Driver
C) HP Output Server
D) HP FastRes 1200
4. What is an effective way of choosing HP imaging and printing products for a customer?
A) Sell products that offer the most functionality to fit within the customer's budget.
B) Match product features to the customer's needs to improve the way they work.
C) Offer free training when selling HP imaging and printing devices.
D) Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
5. Which printing trend is the result of the increase in original digital content?
A) Documents are distributed electronically and then printed.
B) Fewer documents are being printed.
C) Business is not concerned about printing costs.
D) Documents are copied on paper and then distributed.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |
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