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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

Question 1

Which Supervisor Application can be used to edit license server settings?

A. Editor
B. Role Editor
C. Monitor
D. Health Manager

Question 2

A system operator complains that Analyst reports do not show any data for yesterday. Which three actions would you take to resolve this problem? (Choose three.)

A. Restore the database backup from yesterday.
B. Check the mo_last_status table In the database to see if data was written to the historicaldatabase yesterday.
C. Run stop_rnts_svcs and start_mts_svcs to reset the database and its associated processes.
D. Identify which jobs ran yesterday and locate the tran.stat file associated with each.
E. Check to see if a data store file was created with yesterday's date.

Question 3

What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)

A. The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.
B. when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.
C. The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).
D. When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.
E. When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.

Question 4

A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)

A. The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.
B. The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.
C. The calling list being used was downloaded and overwritten during calling.
D. The quota settings were not active for the job.
E. Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.

Question 5

Which command would you use to test event services?

A. check_pds
B. dataclient
C. enclient
D. check_mts

Solutions: