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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. When testing a Reject Report through the System Telnet menu, it is discovered that the wrong field is included in the report.
Where would the list of fields be revised that can be used within the report to include the missing field?

A) the fields section
B) the label section
C) the dimension section
D) the expression section

2. A business wants to setup a hard-dialer with 400 lines and 200 agents. What should be the entry for the PORTS parameter in the master.cfg file?

A) 600
B) 200
C) 800
D) 400

3. Your mid-tier database is not available on the network. From a secondary dialer in the pod, the database server cannot be pinged.
How would you resolve the issue?

A) Verify if the host name is correct in the nsswitch.conf file.
B) Verify if the IP address is correct in the hosts.conf file.
C) Verify if the IP address is correct in the dns.conf file.
D) Verify if the domain name is correct in the resolv.conf file.

4. A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?

A) Telephony Server Application Programming Interface (TSAPI)
B) Application Enablement Services (AES)
C) Communication Control Toolkit (CCT)
D) Telephone Application Programming Interface (TAPI)

5. Which tool is used to obtain the operation status of the acdmon binary?

A) dunup_tool
B) aodsnapdump
C) adump
D) acdsnapshot

Solutions: