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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which two hunt groups support Forward Hunt Group Calls? (Choose two.)

A) Longest Waiting
B) Collective
C) Collective Call Waiting
D) Rotary
E) Sequential

2. Which Windows component must be verified as installed on the server before CCR is installed?

A) Internet Information Services (IIS)
B) Microsoft Data Engine (MSDE)
C) Internet Explorer (IE)
D) Microsoft Personal Web Server (MPWS)

3. Which feature on the IP Office allows the VoiceMail Pro to announce the name of a user in a mailbox without the user having to record their name?

A) UMS
B) VTS
C) TTS
D) IMS

4. Your customer has requested that you implement a plan to give their two sites complete resiliency. Which two will accomplish this? (Choose two.)

A) IP Phones with backup call server
B) IP500v2 with redundant processor
C) IP Office Resiliency License
D) Preferred Edition - Messaging at both locations

5. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

A) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
B) You need to buy additional licenses.
C) Embedded Voicemail is not running properly.
D) All cards may not be seated correctly.

Solutions: