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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading?(Choose four.)

A) if telephones and system features have changed between loads
B) if telephones need to be upgraded thereby increasing downtime
C) if hardware is compatible with the new version of IP Office
D) if all licenses will need to be renewed
E) if older IP Office applications are to be supported

2. Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us

A) Office Voice Portal
B) Office Softconsole
C) Office Phone Manager Pro
D) Office Video Softphone

3. Which line must be added to the 46vpnsetting.txt file to inform 4600 Series VPN remote telephones to use IP Office licensing?

A) SET AUTH 0
B) SET LIC 1
C) SET SMBLIC 1
D) SET PHNIC 011

4. What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)

A) IP Office and VoiceMail Pro traces
B) Network packet sniff from the IP Office port
C) Auto attendant WAVE file
D) IP Office configuration file and VoiceMail Pro call flow
E) Line circuit ID

5. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ICR with account codes and CDR-enabled for billing.
B) ACD to distributed Hunt Groups and one-X Portal Call Accounting
C) ACD via VM Pro Campaign Manager and a campaign database
D) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting

Solutions: