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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Positioning and Solutions | - Recommending appropriate supplies solutions to customers - Positioning HP supplies solutions against competitors |
| HP Supplies Product Knowledge | - Understand quality and value propositions of Original HP supplies - Identify and differentiate HP supplies offerings |
| Customer Engagement and Relationship | - Consultative sales skills in HP supplies context - Managing customer relationships and opportunities |
HP Selling HP Supplies 2020 Sample Questions:
1. What are three technology Innovations of HP Jetlntelligence? (Select three.)
A) Page Maximlzer
B) Pigment-based Ink
C) Auto-Seal Removal
D) Print Gauge
E) instant ink
F) ColorLok
2. How do Original HP cartridges compare to non-HP cartridges in terms of customer-ready print quality?
A) Original HP cartridges yield more than twice the number of customer-ready prints.
B) Original HP cartridges produce prints that are 33% more smear-proof.
C) Mechanism breakdowns caused by non-HP cartridges result in prints that fade more quickly.
D) Non-HP cartridges continue to work even though the ink has run out, which can damage the printheads.
3. A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tell this customer about the benefits of using Original HP supplies? (Select two.)
A) Non-HP supplies are not recyclable and are costly to dispose of properly.
B) Original HP supplies help reduce service calls, minimizing printer downtime.
C) Original HP supplies work the first time, every time.
D) Non-HP supplies are usually counterfeit and buyers can be subject to fines.
E) Original HP supplies are less expensive than non-HP cartridges when bought in bulk.
4. A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?
A) Almost 90% of remanufactured cartridges end up in a landfill.
B) Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
C) Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
D) Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
Solutions:
| Question # 1 Answer: A,C,D | Question # 2 Answer: A | Question # 3 Answer: B,C | Question # 4 Answer: A |





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