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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What BEST describes Network & Service Performance Assurance?

A) Work Order approval; Measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
B) Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
C) Performance of KPI commitment setting; Documentation & Data Integrity Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
D) Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Alarm Monitoring; Trouble Ticket reporting.

2. Which statement describes BEST the purpose of a Transition plan?

A) The transition plan documents the handover from sales to service execution.
B) The Transition plan defines in detail how the project will transfer operation and responsibility to deliver contractual scope.
C) The transition plan is used to get management approval for project execution.
D) The transition plan nominates the Project Manager and describes the Scope of Work.

3. After major software upgrade on an RNC in a mobile network, the Performance Mgt Team has analysed the Performance Mgt data and has noticed a trend of call set-up failures, who now needs to be informed with the MOST urgency?

A) Configuration Management and Care.
B) Configuration Management and Network Planning & Optimisation.
C) Configuration Management and Fault Management.
D) Network Planning & Optimisation and Care.

4. When is the right moment to freeze the project scope considering the case life cycle?

A) During the Handover from business acquisition to project delivery phase (Gate 6 - PTA).
B) At Disengagement.
C) During operational delivery.
D) Before Gate 4.

5. What key action would you take to empower the (G)NOC Shift Leaders?

A) Ensure they have an up-to-date escalation process that provides management and technical support 24x7.
B) Ensure they have the best skill to be (G)NOC Shift Leaders. Create a test to measure periodically their skills.
C) Ensure they have an up-to-date list of the expert people to contact in case technical support is needed.
D) Ensure they have the best knowhow to understand and manage all the possible technical problems.

Solutions: