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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. At the Care Contract Renewal Milestone 3 "First Proposal" which topic should be agreed before the contract is presented to the Customer?

A) Penalty proposal.
B) Long term contract strategy.
C) Cost baseline.
D) Terms and Conditions.

2. What is the content of the Care Plan?

A) NSN contacts and Emergency escalation procedure.
B) Upgrades and updates schedules.
C) NSN Care contacts, map of power, CT organization chart.
D) Services, schedules, contacts, care procedures, customer installed base.

3. Care Sales represents a proportion of total NSN sales. What approximately is that proportion?

A) 0,1.
B) 0,2.
C) 0,3.
D) 0,05.

4. Who is responsible for entering CARE data into NELLE?

A) Care Program Manager.
B) Services Account Manager.
C) Cost & Progress Manager.
D) Project F&C with the input from CaPM.

5. A customer has a free 3-year warranty contract. What contract type is used in CDB/SAP?

A) Warranty Standard contract.
B) Warranty Extended contract.
C) Care Agreement.
D) 1st Warranty Standard and Warranty Extended for the next 2 years.

Solutions: