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Salesforce AP-221 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Testing, Distribution, and Monitoring | - Declarative distribution options
| |
| Topic 2: Automation Basics | 27% | - Advantages of automation
- Determining appropriate tools for business scenarios
|
| Topic 3: Integration | - Extending automation capabilities
- Standard integration features of Flows
| |
| Topic 4: Tools and Best Practices | - Technical and functional aspects of automation tools
|
Salesforce Process Automation Accredited Professional Sample Questions:
An administrator wants to route an employee's time-off request to their manager for approval. Which tool should the administrator use?
- A. Flow Builder
- B. Workflow Rules
- C. Process Builder
- D. Approvals
Correct Answer: D 🗳️
Universal Containers (UC) wants to prevent its customer's assistant records from being visible to the sales users of another business group in Salesforce UI. How can UC accomplish this?
- A. Use Apex Trigger
- B. Use Lightning Flow
- C. Use Dynamic Form
- D. Use Process Builder
Correct Answer: B 🗳️
What are the three key components of an approval process?
- A. Criteria
- B. Actions
- C. Approvers
- D. Steps
- E. Fields
Correct Answer: A,B,C 🗳️
Universal Containers (UC) would like to log a call for a given incident. UC wants to support call logging quickly and easily outside of Salesforce, using their recently purchased Slack. What solution should the UC Administrator consider?
- A. Download "Slack Plus" app from AppExchange and install for all users
- B. Enable Slack Bot for Service in Setup
- C. It is not possible to enter call logging information in Salesforce from an external system
- D. Configure the incident call logging Screen Flow to launch from a Slack action
Correct Answer: D 🗳️
Ursa Major Solar (UMS) is evaluating Salesforce for automating its manual business processes. What should UMS keep in mind?
- A. Salesforce automation tools are not available in Salesforce Developer edition.
- B. Salesforce automation tools cannot update records for which OWD is Public.
- C. Salesforce automation tools are not supported in Salesforce Lightning.
- D. Salesforce automation tools are currently not supported in Microsoft Internet Explorer.
Correct Answer: D 🗳️
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