Long and tough does not mean impossible — it means preparation matters more. The 1z1-325 materials at TestValid give you 87 practice questions covering the Oracle RightNow Cloud Service 2016 Implementation Essentials objectives, with 365 days of free updates to keep every session relevant.
Oracle 1z1-325 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle RightNow Cloud Service 2016 Implementation Essentials |
| Exam Number: | 1Z0-325 |
| Related Certifications: | Oracle RightNow Cloud Service 2016 Technical Certified Implementation Specialist |
| Real Exam Qty: | 80 |
| Passing Score: | 70% |
| Exam Duration: | 150 minutes |
| Exam Format: | Multiple choice, Multiple answer |
| Certificate Validity Period: | N/A |
| Exam Price: | USD 245 (approx.) |
| Available Languages: | Japanese, English |
| Sample Questions: |  |
| Exam Way: | Onsite at test center or online proctored |
| Pre Condition: | None specified |
| Official Syllabus URL: | https://education.oracle.com |
Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Agent Configuration and Workflows | - Navigation sets and agent scripts - Workspaces and workflows |
| Integration and Customization | - Custom objects and fields - Connect Web Services and APIs - Agent Desktop integration |
| Customer Portal Customization | - Widgets and scripting - Customer Portal structure and templates - Accessibility and internationalization |
1z1-325 Exam Facts for Busy Professionals
According to the latest exam information, the 1z1-325 exam contains 80 questions and runs for 150 minutes minutes. Simulating that exact limit in practice builds the pacing a tough exam demands.
The Oracle RightNow Cloud Service 2016 Implementation Essentials blueprint centers on these domains:
- Customer Portal Customization
- Agent Configuration and Workflows
- Integration and Customization
Clear terms, no runaround. If you fail the corresponding exam within 60 days of purchase, send us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; verified claims are refunded in full within seven days. Exclusions: exams taken within three days of purchase, candidate names that do not match the payer, and free or expired products. Prefer to switch tracks? Exchange your product for two others of equal value at no cost.
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Oracle states the following prerequisites for the Oracle RightNow Cloud Service 2016 Implementation Essentials: None specified.
Confirm the current requirements on the official certification page before you register.
Currently, the 1z1-325 exam requires a passing score of 70%, with a registration fee of USD 245 (approx.). Oracle sets both figures, so verify the latest on the official site before scheduling.
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Oracle RightNow Cloud Service 2016 Implementation Essentials Sample Questions:
You are building an agent's Incident Script for your customer and they want to chain scripts together within a workflow.
Which three features/functions will be carried over from one script and made available inside the next script?
(Choose three.)
- A. Page Rules
- B. Fired Name Events
- C. answers to a radio button control
- D. the ability to use the Beginning button to go to the start of the first script
- E. Contact Fields
- F. Custom Fields
- G. Incident Fields
Correct Answer: E,F,G 🗳️
During requirements gathering, your customer determines that since they will be directing customers to the support pages from their website, they would like the default Home page to be removed.
Which three of the available options are required to complete this requirement? (Choose three.)
- A. Update the site.css file to remove references to the Home page.
- B. Delete the home.php file from the customer portal site.
- C. Update the config verb CP_LOGIN_URL.
- D. Remove the "Home page" navigation option from the template file.
- E. Update the config verb CP_HOME_URL.
Correct Answer: A,D,E 🗳️
Your customer supports three different brands and needs to be able to send and receive emails using differently branded emails.
The end customers may not know that the three brands are supported by the same company or that the Oracle RightNow CX Cloud Service is being used.
Identify the three configurations that must be made to enable this requirement. (Choose three.)
- A. Use the custhelp.com email address as the Reply To address.
- B. Create three service mailboxes on the console, and use SMTP forwarding from your customer's mail server.
- C. Use SMTP Forwarding from your customer's mail server to the default service mailbox.
- D. Use the Friendly From/ Branded Address.
- E. Use your customer's branded email address as the Reply To address.
Correct Answer: B,C,E 🗳️
After an implementation of a Chinese knowledge base, your customer notices there are some search terms that are not found when searching through the knowledgebase under any use case.
You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.
Identify the configuration change you would make to mitigate this problem.
- A. Create entries for the word and its syntax in the dictionary file.
- B. Create alias and thesaurus entries with the correct target search terms.
- C. Create hidden div tags inside the answer's question section to promote the matching of a given target search term that isn't being matched.
- D. Verify that all sections of the target answer(s) contain the search terms you're looking for.
- E. Update answer keywords
Correct Answer: A 🗳️
You are asked to identify how a question has been scored upon a search result.
While researching the question, you identified possible answer attributes to review.
Identify three items that affect the score of the answer and, therefore, should be reviewed. (Choose three.)
- A. Summary
- B. Access Level
- C. Question
- D. Status
- E. Categories
Correct Answer: A,C,E 🗳️
Novia 
Buck 
Isabel 
Morgan 
Bob 
Merlin 
Nina 
Ives 
Nicole 
Miles 
Karen 
Gabriel 
Clara 
