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Nortel 920-174 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation of Contact Center Manager | - Software installation procedures - Initial system configuration - License activation and validation |
| Topic 2: Configuration and Integration | - Integration with Nortel Contact Center platforms - CTI and telephony connectivity setup - User roles and system permissions |
| Topic 3: System Administration and Maintenance | - Monitoring and troubleshooting - Backup and recovery procedures - Performance tuning and optimization |
| Topic 4: Deployment and Operations | - System updates and patch management - Production deployment steps - Operational best practices |
| Topic 5: Installation Planning and Prerequisites | - Pre-installation planning and architecture overview - System requirements and supported platforms - Database and server dependencies |
