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Nortel 920-129 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Self-Service Solution Architecture | 25% | - System components and interfaces - Solution design principles - Hardware and software requirements |
| Features and Functionality | 25% | - Call routing and management - Reporting and monitoring tools - User self-service portal features |
| Installation and Configuration | 25% | - Database and security configuration - Integration with Nortel communication platforms - Server setup and deployment |
| Maintenance and Troubleshooting | 25% | - Fault isolation and resolution - Performance optimization - System administration and updates |
