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IBM C2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Architecture | - Data flow and system interoperability - Integration with ITSM tools and service desk systems - Architecture components of Tivoli automation solutions |
| Topic 2: Tivoli Service Delivery and Automation Overview | - IBM Tivoli service management and automation portfolio overview - Process automation concepts and business value - IT service management (ITSM) fundamentals |
| Topic 3: Service Request and Incident Management | - Incident management workflows and resolution - Service catalog design and usage - Service request lifecycle and fulfillment process |
| Topic 4: Tivoli Service Automation Manager Concepts | - Service provisioning and orchestration - Resource lifecycle management - Workflow automation and task execution |
| Topic 5: Deployment and Operations | - Operational monitoring and maintenance - Troubleshooting common automation issues - Installation and configuration basics |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?
- A. Alter the security properties in the LDAP system using an LDIF update
- B. Use the Problem Management module in the IBM SmartCloud Control Desk
- C. Modify the profile information access which the problem manager can change on their own
- D. Use the Security module in IBM SmartCloud Control Desk
Correct Answer: D 🗳️
Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?
- A. Job List
- B. Tasks List
- C. Tasks Plan
- D. Job Plans
Correct Answer: D 🗳️
Which two products should be presented to a client if they want to know more about the benefits of implementing IBM products for change, configuration, and release management, including application and infrastructure discovery? (Choose two.)
- A. IBM Tivoli Composite Application Manager
- B. IBM Tivoli Asset Discovery for Distributed
- C. IBM SmartCloud Provisioning
- D. IBM SmartCloud Control Desk
- E. IBM Tivoli Application Dependency Discovery' Manager
Correct Answer: D,E 🗳️
The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)
- A. An incident handling capability.
- B. A service catalog for publishing self-help services to end users.
- C. A common user interface and GUI editor.
- D. A scanning tool for identifying deployed IT infrastructure components
- E. Compliance support through e-Signature and e-Audit.
Correct Answer: C,E 🗳️
The solution design architecture is missing integration to the customer's ERP system. There is a requirement to periodically migrate and transform the customer relationship management data. Which component provides this integration?
- A. Migration Manager
- B. Integration Framework
- C. IBM Tivoli Integration Director
- D. IBM Tivoli Directory Integrator
Correct Answer: D 🗳️
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