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IBM A2010-591 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Plan Implementation and Integration | 18% | - Address security and access control requirements - Outline installation and configuration steps - Identify integration points with existing systems |
| Define Key IT Service and Asset Management Products | 22% | - Identify IBM Tivoli Service Delivery portfolio components - Understand ITIL alignment with IBM solutions - Describe integration capabilities between Tivoli products |
| Support and Troubleshooting Fundamentals | 16% | - Outline maintenance and upgrade procedures - Identify common issues and resolution paths - Understand logging and monitoring tools |
| Create and Justify Solution Design Recommendations | 24% | - Design high-level architecture - Define scalability and performance considerations - Recommend product licensing and deployment models |
| Understand Customer Requirements and Business Context | 20% | - Map requirements to solution capabilities - Identify stakeholders and use cases - Gather business and technical requirements |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?
- A. IBM Change and Configuration Management Database
- B. IBM Data Integrity and Audit Manager
- C. IBM Remediation and Precision Manager
- D. IBM Compliance and Release Management
Correct Answer: A 🗳️
How can an incident management process provide value to the business?
- A. to enable users to resolve problems
- B. to help control infrastructure cost when adding new technology
- C. to reduce the impact of service outages
- D. to align people and processes for the delivery of service
Correct Answer: C 🗳️
How are business processes supported in IBM Sen/ice Delivery and Process Automation products?
- A. Write custom Java classes for each process
- B. Use the comprehensive workflow engine
- C. Implement runbook automation
- D. Create integrations between the various products
Correct Answer: B 🗳️
The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)
- A. An incident handling capability.
- B. A service catalog for publishing self-help services to end users.
- C. A common user interface and GUI editor.
- D. A scanning tool for identifying deployed IT infrastructure components
- E. Compliance support through e-Signature and e-Audit.
Correct Answer: C,E 🗳️
What information should be available in a high level requirements document?
- A. The customer's wants and needs for a product or solution.
- B. A statement of the scope, objectives, and participants in a project.
- C. The requirements for one or more new features for an existing product.
- D. The customer's vision for the solution design.
Correct Answer: A 🗳️
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