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HP HP5-B02D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales and Differentiation Strategies | 40% | - Customer pain points and solution alignment - Benefits of Original HP supplies: reliability, quality, sustainability - HP security and anti-counterfeiting features - Win-back and retention programs |
| Topic 2: HP Imaging and Printing Supplies Overview | 30% | - Genuine vs. counterfeit/clone supplies identification - Original HP supplies value proposition - Supplies lifecycle and page yield concepts |
| Topic 3: Sustainability and Support Programs | 30% | - Environmental benefits of Original HP supplies - Warranty and support terms - HP Planet Partners recycling program |
HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:
1. What characterizes the supplies product life cycle?
A) It is significantly longer than the product lifecycle of the printer (hardware).
B) It is linked to the page coverage.
C) It is shorter than the product lifecycle of a printer (hardware).
D) It is the same as the product lifecycle of the printer (hardware).
2. Which customer is ideally suited to the HP Win-Back program? (Select two.)
A) Switchers
B) HP EB customers
C) Home users / channel partners lost customers
D) HP loyal customers
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,C |






