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HP HP2-B102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solutions and Services | 25% | - HP managed print services (MPS) - Value-added services and support offerings - Software tools and management utilities |
| Industry Trends and Customer Needs | 20% | - Identifying customer segments and requirements - Customer business challenges and pain points - Imaging and printing market trends |
| HP Imaging and Printing Technologies & Products | 30% | - HP hardware and MFP solutions overview - HP laser and inkjet printing technologies - HP supplies portfolio and cartridge technology |
| Sales Process and Techniques | 25% | - Consultative sales methodology - Upselling and cross-selling strategies - Handling objections and competitive positioning |
HP Imaging and Printing Sales Fundamentals Sample Questions:
1. Which HP technology increases 600 by 600 dpi files to print effectively at 1200 dpi?
A) HP Intelligent Color Control
B) HPFastRes 1200
C) HP Laser Modulation
D) HP ImageREt Technology
2. What is the most important fact to remember about transactional and consultative sales?
A) You should minimize time spent with customers.
B) You should focus on your customer's business problems
C) You should focus primarily on volume of sales.
D) You should focus only on your margin.
3. What is a key reason for HP's reputation of reliability?
A) fewer product cycles
B) rigorous testing
C) industry-leading service and support
D) stronger plastic framework
4. What is an advantage of HP Instant-on Fuser Technology?
A) It is an additional accessory that you can sell to increase your margin.
B) It virtually eliminates the wait time for the fuser to heat up.
C) It can be turned on and turned off by the person printing so it does not waste energy.
D) It works specifically with color toner to make colors more vivid.
5. What does HP Laser Modulation use?
A) large dots placed far apart to produce dark colors
B) small dots placed far apart to produce dark colors
C) large dots placed close together to produce dark colors
D) small dots placed close together to produce dark colors
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |






