BICSI DBC Valid Q&A - in .pdf

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  • Exam Code: DBC
  • Exam Name: BCS Foundation Certificate in Digital Business Change V1.0
  • Updated: Oct 28, 2026
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BICSI DBC Exam Syllabus Topics:

SectionWeightObjectives
Identifying Change27.5%- Design Thinking
  • 1. The Double Diamond model
    • 2. Generating options
      • 3. Designing solutions
        - Customer Journey Mapping
        • 1. Opportunities for improvement
          • 2. Touchpoints
            • 3. Stages of the customer journey
              • 4. Customer emotional responses
                • 5. Role, persona and goal
                  - Diagrammatic Investigation Techniques
                  • 1. Rich pictures
                    • 2. Fishbone diagrams
                      • 3. Mind maps
                        - Business Process Modelling
                        • 1. Tasks and activities
                          • 2. Business events
                            • 3. Actors and roles
                              • 4. Swimlanes
                                • 5. Outcomes
                                  • 6. Sequence and decision points
                                    - Gap Analysis
                                    • 1. Current state and desired future state
                                      • 2. Identifying and analysing gaps
                                        - Business Investigation Techniques
                                        • 1. Qualitative investigation techniques
                                          • Workshops
                                          • Observation
                                          • Interviews
                                          • Scenarios
                                          • Prototyping
                                          • User role analysis
                                        • 2. Quantitative investigation techniques
                                          • Surveys
                                          • Activity sampling
                                          • Document analysis
                                        - Stakeholder Analysis
                                        • 1. Stakeholder categories and the stakeholder wheel
                                          • 2. The power/interest grid
                                            • 3. Stakeholder management strategies
                                              Change Implementation10%- Implementation Strategies
                                              • 1. Pilot running
                                                • 2. Parallel running
                                                  • 3. Direct changeover (big bang)
                                                    • 4. Phased implementation
                                                      - Human Response to Change
                                                      • 1. Hope
                                                        • 2. Shock
                                                          • 3. Acceptance
                                                            • 4. Anger
                                                              • 5. Rejection
                                                                - Post-Implementation Feedback and Reviews
                                                                • 1. Lessons learned
                                                                  • 2. Post-project review
                                                                    • 3. Post-implementation review
                                                                      • 4. Feedback grid
                                                                        • What worked well?
                                                                        • What did not work well?
                                                                        • What questions do you have?
                                                                        • What ideas can you suggest?
                                                                      - Business Readiness Assessment
                                                                      • 1. Customer
                                                                        • 2. Product
                                                                          • 3. Application
                                                                            • 4. Technology
                                                                              • 5. Location
                                                                                • 6. Process
                                                                                  • 7. Organisation
                                                                                    • 8. Data
                                                                                      Change Requirements12.5%- Web Content Accessibility Guidelines (WCAG)
                                                                                      • 1. Perceivable
                                                                                        • 2. Robust
                                                                                          • 3. Operable
                                                                                            • 4. Understandable
                                                                                              - Requirements Engineering
                                                                                              • 1. Requirements validation
                                                                                                • 2. Requirements documentation
                                                                                                  • 3. Requirements management
                                                                                                    • 4. Requirements analysis
                                                                                                      • 5. Requirements elicitation
                                                                                                        - Roles and Responsibilities in Requirements Engineering
                                                                                                        • 1. Business staff
                                                                                                          • 2. Subject matter expert
                                                                                                            • 3. Project sponsor
                                                                                                              • 4. Product owner
                                                                                                                • 5. Software tester
                                                                                                                  • 6. Developer
                                                                                                                    • 7. Project manager
                                                                                                                      • 8. Business analyst
                                                                                                                        - Requirements Configuration and Change Control
                                                                                                                        • 1. Configuration management
                                                                                                                          • 2. Change control
                                                                                                                            - Types of Requirements
                                                                                                                            • 1. General requirements
                                                                                                                              • 2. Functional requirements
                                                                                                                                • 3. Technical requirements
                                                                                                                                  • 4. Non-functional requirements
                                                                                                                                    • 5. Business requirements
                                                                                                                                      • 6. Solution requirements
                                                                                                                                        - User-Centred Design
                                                                                                                                        • 1. Understanding users, tasks and environments
                                                                                                                                          • 2. Whole user experience
                                                                                                                                            • 3. Iterative design
                                                                                                                                              • 4. Multidisciplinary design teams
                                                                                                                                                • 5. User involvement throughout design and development
                                                                                                                                                  • 6. User-centred evaluation
                                                                                                                                                    Design and Development10%- The Agile Manifesto
                                                                                                                                                    • 1. Customer collaboration over contract negotiation
                                                                                                                                                      • 2. Responding to change over following a plan
                                                                                                                                                        • 3. Individuals and interactions over processes and tools
                                                                                                                                                          • 4. Working software over comprehensive documentation
                                                                                                                                                            - Linear and Incremental Development Lifecycles
                                                                                                                                                            • 1. V-model
                                                                                                                                                              • 2. Waterfall lifecycle
                                                                                                                                                                • 3. Incremental lifecycle
                                                                                                                                                                  - Agile Development Lifecycle
                                                                                                                                                                  • 1. Planning the solution increment
                                                                                                                                                                    • 2. Establishing business need and evaluating options
                                                                                                                                                                      • 3. Developing the solution
                                                                                                                                                                        • 4. Establishing the solution backlog
                                                                                                                                                                          • 5. Deploying and evaluating the solution increment
                                                                                                                                                                            - Business Acceptance Testing
                                                                                                                                                                            • 1. Acceptance criteria for testing
                                                                                                                                                                              • 2. A/B testing
                                                                                                                                                                                • 3. Test cases and test scripts
                                                                                                                                                                                  • 4. Test design
                                                                                                                                                                                    Aligning Change with the Business20%- Organisational Culture
                                                                                                                                                                                    • 1. The cultural web framework
                                                                                                                                                                                      • 2. Current and desired organisational culture
                                                                                                                                                                                        - Ethical Considerations of Digital Change
                                                                                                                                                                                        • 1. The triple bottom line
                                                                                                                                                                                          • 2. Sustainability and responsible computing
                                                                                                                                                                                            - External Environment Analysis
                                                                                                                                                                                            • 1. PESTLE analysis
                                                                                                                                                                                              • 2. Porter's Five Forces Model
                                                                                                                                                                                                - Enterprise Architecture
                                                                                                                                                                                                • 1. Software infrastructure
                                                                                                                                                                                                  • 2. Data architecture
                                                                                                                                                                                                    • 3. Business architecture
                                                                                                                                                                                                      • 4. Infrastructure architecture
                                                                                                                                                                                                        • 5. Security architecture
                                                                                                                                                                                                          • 6. Applications architecture
                                                                                                                                                                                                            - Internal Environment Analysis
                                                                                                                                                                                                            • 1. VMOST analysis
                                                                                                                                                                                                              • 2. Resource audit
                                                                                                                                                                                                                - SWOT Analysis
                                                                                                                                                                                                                • 1. Strengths and weaknesses
                                                                                                                                                                                                                  • 2. Opportunities and threats
                                                                                                                                                                                                                    • 3. Internal and external factors
                                                                                                                                                                                                                      - Organisational Performance Measurement
                                                                                                                                                                                                                      • 1. Critical success factors (CSFs)
                                                                                                                                                                                                                        • 2. Key performance indicators (KPIs)
                                                                                                                                                                                                                          • 3. The balanced scorecard
                                                                                                                                                                                                                            Benefits Management7.5%- Types of Benefits
                                                                                                                                                                                                                            • 1. Tangible benefits
                                                                                                                                                                                                                              • 2. Intangible benefits
                                                                                                                                                                                                                                - Benefits Review and Realisation
                                                                                                                                                                                                                                • 1. Measuring and evaluating realised benefits
                                                                                                                                                                                                                                  • 2. Reviewing benefits throughout the project
                                                                                                                                                                                                                                    - Benefits Planning
                                                                                                                                                                                                                                    • 1. Role of the benefit owner
                                                                                                                                                                                                                                      • 2. Benefits ownership
                                                                                                                                                                                                                                        • 3. Elements of a benefits plan
                                                                                                                                                                                                                                          Change Principles5%- The Business Change Lifecycle
                                                                                                                                                                                                                                          • 1. Key activities within each stage
                                                                                                                                                                                                                                            • 2. Stages of the business change lifecycle
                                                                                                                                                                                                                                              - Drivers of Change
                                                                                                                                                                                                                                              • 1. Internal drivers of change
                                                                                                                                                                                                                                                • 2. External drivers of change
                                                                                                                                                                                                                                                  - Risk Appetite and Risk Categories
                                                                                                                                                                                                                                                  • 1. Compliance risks
                                                                                                                                                                                                                                                    • 2. Financial risks
                                                                                                                                                                                                                                                      • 3. Reputational risks
                                                                                                                                                                                                                                                        • 4. Risk appetite: risk-averse, risk-neutral and risk-taking
                                                                                                                                                                                                                                                          • 5. Operational risks
                                                                                                                                                                                                                                                            • 6. Strategic risks
                                                                                                                                                                                                                                                              The Business Case7.5%- Business Case Development in an Agile Environment
                                                                                                                                                                                                                                                              • 1. Iterative business case development
                                                                                                                                                                                                                                                                • 2. MoSCoW prioritisation
                                                                                                                                                                                                                                                                  • Must have
                                                                                                                                                                                                                                                                  • Should have
                                                                                                                                                                                                                                                                  • Could have
                                                                                                                                                                                                                                                                  • Want to have, but will not have this time
                                                                                                                                                                                                                                                                - Payback Investment Appraisal
                                                                                                                                                                                                                                                                • 1. Layout of a payback analysis
                                                                                                                                                                                                                                                                  • 2. Yearly cash flow
                                                                                                                                                                                                                                                                    • 3. Cumulative cash flow
                                                                                                                                                                                                                                                                      • 4. Benefits and costs
                                                                                                                                                                                                                                                                        - Business Case Structure and Content
                                                                                                                                                                                                                                                                        • 1. Recommendations
                                                                                                                                                                                                                                                                          • 2. Description of the current situation
                                                                                                                                                                                                                                                                            • 3. Options considered
                                                                                                                                                                                                                                                                              • 4. Cost and benefit analysis
                                                                                                                                                                                                                                                                                • 5. Introduction
                                                                                                                                                                                                                                                                                  • 6. Management summary
                                                                                                                                                                                                                                                                                    • 7. Risk assessment
                                                                                                                                                                                                                                                                                      • 8. Impact assessment
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