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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. For deploying the Avaya Oceana solution, what are the two recommendations for software and secure communications? (Choose two.)

A) Verify the minimum software release and compatibility metrics for Avaya Oceana with the Avaya Aura stack.
B) Install signed certificates for an Avaya Oceana deployment.
C) Check compatibility with Avaya Aura 6.x stack as Avaya Oceana solution Is compatible with Avaya Aura 6.x.
D) Load signed certificates for an Avaya Oceana deployment.
E) Check compatibility with Avaya Aura 5.x stack as Avaya Oceana solution is only compatible with Avaya Aura 5.2.1.

2. Which statement describes the function of the Unified Collaboration Model (UCM)?

A) It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
B) It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
C) It is an agent selection component based on attribute matching across all channels.
D) It is a normalized model for all resources and Interactions that provides states for resources and interactions.

3. A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

A) UCA Store Service Database Backup
B) Omni store DB Database Backup
C) Omni store DB Controller Data Store
D) UCM Data Collector Database Backup

4. When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

A) Each cluster
B) OCP cluster
C) UAC cluster
D) Common Component cluster

5. A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

A) Reboot the AES server and re deploy CSC service.
B) Match the correct CSC user password In AES and CSC service.
C) Change the CSC user password in AES server and reboot AES.
D) Redeploy CSC Service and reboot Oceana Cluster 1.

Solutions: