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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Routing and Vectoring | - Routing Configuration
|
| Topic 2: Contact Center Implementation | - Deployment and Configuration
|
| Topic 3: Avaya Call Management System Fundamentals | - CMS Configuration
|
| Topic 4: Avaya Aura Communication Manager Fundamentals | - Platform Architecture
|
| Topic 5: Reporting and Performance Management | - Monitoring Operations
|
| Topic 6: Maintenance and Troubleshooting | - System Support
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which packet is needed to have skill available instead of hunt groups?
- A. Premium
- B. Standard with EAS
- C. Silver
- D. Elite with EAS
Correct Answer: D 🗳️
A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?
- A. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
- B. From Solaris login as root and use the date command
- C. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
- D. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
Correct Answer: B 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?
- A. Write permission to the System Setup feature and write permission to UNIX.
- B. Perform a manual login from CMS Supervisor and execute the passwd command for that user.
- C. Log in as root and execute the password command for that user.
- D. Log in as a CMS administrative user and execute the paaswd command for that user.
Correct Answer: C 🗳️
A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?
- A. The nightly backup was in contention far the nightly archiver for ACD3.
- B. The nightly archiver for ACD3 failed to run successfully.
- C. The nightly archivers far ACD1 and ACD2 have not complete yet.
- D. The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
Correct Answer: D 🗳️
In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?
- A. Split
- B. Agent
- C. Skill
- D. Vector
Correct Answer: C 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
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