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IBM C9020-970 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Requirements and Alignment | - Aligning Solutions to Customer Needs - Gathering Customer Storage Use Cases |
| IBM Enterprise Storage Product Knowledge | - IBM Flash and Hybrid Storage Solutions - IBM Spectrum Storage Suite - Software-Defined Storage Concepts - IBM SAN Volume Controller |
| Sales Skills and Solution Positioning | - Consultative Selling Approach - Feature/Benefit Articulation - Competitive Differentiation - TCO/ROI Fundamentals |
IBM Enterprise Storage Sales V4 Sample Questions:
1. What is an advantage of IBM XIV compared to EMC VMAX?
A) Professional migration services
B) Software priced by capacity
C) Fully automated software tiering
D) Ease of management
2. Which HP storage system offers similar features of efficiency to IBM XIV?
A) HP 3PAR
B) HP MSA
C) HP EVA
D) HP LeftHand
3. A sales person is presenting IBM Spectrum Scale to a prospect. The prospect has never heard of IBM Spectrum Scale and raises the concern that this is a new product.
Which two responses can a sales person use to alleviate the prospect's concern? (Choose two.)
A) IBM Spectrum Scale is inexpensive using only non-intelligent SAS disk arrays configured in a highly redundant manner.
B) IBM Spectrum Scale has been used for many years for high-performance computing environments.
C) IBM Spectrum Scale is a fixed configuration optimized for the customer's environment.
D) IBM is ranked number 1 by IDC from the 2ndquarter of 2014 for Software Defined Storage.
E) IBM has been a leader in storage virtualization for more than 12 years.
4. Which function does a pre-install Technical and Delivery Assessment (TDA)perform?
A) Reviewing the technical configuration before ordering the storage solution
B) Providing a roadmap of questions to use when reviewing a proposal for IBM storage products
C) Providing a roadmap of questions to use when assessing site readiness
D) Reviewing the customer's knowledge of the IBM storage solution
5. For which two purposes is a TCO calculation used? (Choose two.)
A) To compare an IBM solution versus an alternative IBM solution
B) To compare an IBM solution with a competitive solution
C) To compare the warranty cost with the maintenance cost
D) To differentiate between OPEX and CAPEX for the proposed solution
E) To calculate the projected downtime cost for the proposed solution
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B,D | Question # 4 Answer: D | Question # 5 Answer: B,D |





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