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IBM C2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Tivoli Service Delivery and Automation Overview | - IBM Tivoli service management and automation portfolio overview - Process automation concepts and business value - IT service management (ITSM) fundamentals |
| Integration and Architecture | - Architecture components of Tivoli automation solutions - Data flow and system interoperability - Integration with ITSM tools and service desk systems |
| Deployment and Operations | - Operational monitoring and maintenance - Installation and configuration basics - Troubleshooting common automation issues |
| Service Request and Incident Management | - Service catalog design and usage - Service request lifecycle and fulfillment process - Incident management workflows and resolution |
| Tivoli Service Automation Manager Concepts | - Service provisioning and orchestration - Resource lifecycle management - Workflow automation and task execution |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?
- A. IBM Change and Configuration Management Database
- B. IBM Data Integrity and Audit Manager
- C. IBM Remediation and Precision Manager
- D. IBM Compliance and Release Management
Correct Answer: A 🗳️
Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?
- A. It identifies the key business units and teams supporting IT asset and service management processes.
- B. It identifies the most important key business units using the IT asset and service management solution.
- C. It provides an overview of the key business units which helps identify the unit managers to interview.
- D. It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
Correct Answer: C 🗳️
A customer has a third-party product that can easily roll out changes into their environment. Then they manually update their CMDB with the information from the release process. The CMDB update could be automated with information from which source?
- A. the release tool
- B. the configuration process
- C. the change process
- D. the discovery tool
Correct Answer: D 🗳️
What two types of information are provided by IBM Tivoli Application Dependency Discovery Manager to IBM SmartCloud Control Desk? (Choose two.)
- A. Configuration Items Types
- B. Classification Items Relationships
- C. Asset types
- D. Configuration Items
- E. Classification Items Hierarchy
Correct Answer: A,D 🗳️
Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)
- A. System engineers
- B. Application specialists
- C. Process owners
- D. Process experts
- E. Application engineers
Correct Answer: C,D 🗳️
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