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IBM A2010-591 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Define Key IT Service and Asset Management Products | 22% | - Understand ITIL alignment with IBM solutions - Describe integration capabilities between Tivoli products - Identify IBM Tivoli Service Delivery portfolio components |
| Topic 2: Plan Implementation and Integration | 18% | - Address security and access control requirements - Outline installation and configuration steps - Identify integration points with existing systems |
| Topic 3: Create and Justify Solution Design Recommendations | 24% | - Define scalability and performance considerations - Recommend product licensing and deployment models - Design high-level architecture |
| Topic 4: Understand Customer Requirements and Business Context | 20% | - Map requirements to solution capabilities - Gather business and technical requirements - Identify stakeholders and use cases |
| Topic 5: Support and Troubleshooting Fundamentals | 16% | - Identify common issues and resolution paths - Understand logging and monitoring tools - Outline maintenance and upgrade procedures |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
What information should be available in a high level requirements document?
- A. The customer's wants and needs for a product or solution.
- B. A statement of the scope, objectives, and participants in a project.
- C. The requirements for one or more new features for an existing product.
- D. The customer's vision for the solution design.
Correct Answer: A 🗳️
A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?
- A. Advanced workload designer
- B. Application logs
- C. Client browser settings
- D. System performance console
Correct Answer: B 🗳️
A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?
- A. Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
- B. Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
- C. The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
- D. Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
Correct Answer: A 🗳️
Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)
- A. IBM Support Web page
- B. IBM Tivoli Forums
- C. Tivoli User Group Web page
- D. Tivoli Field Guides
- E. IBM DeveloperWorks wikis
Correct Answer: A,E 🗳️
Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?
- A. Job List
- B. Tasks List
- C. Tasks Plan
- D. Job Plans
Correct Answer: D 🗳️
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