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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator has edited a current calling list though Editor. The list is not being used currently by any active jobs or processes.
Which two statements are true about this scenario? (Choose two.)

A) The modified list configuration can be saved as Active and be used immediately.
B) The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.
C) The Active list configuration must be deleted before saving the new configuration.
D) The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.
E) The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.

2. A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?

A) Telephony Server Application Programming Interface (TSAPI)
B) Application Enablement Services (AES)
C) Communication Control Toolkit (CCT)
D) Telephone Application Programming Interface (TAPI)

3. To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)

A) When an opt-out happens, transfer to .. : Transfer to a VDN
B) When opt-out happens, transfer to : Transfer to an outbound job
C) Opt-out Digit: 5
D) Opt out Digit: #
E) Message to be played when opt-out fails : 1

4. A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A) Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
B) A database backup has not been run recently.
C) All data is being stored on the primary dialer rather that distributed across the dialers in a pod.
D) The dialer's disk capacity was not sized properly when the dialer was installed.
E) The db_maintenance script is not scheduled in cron.

5. A system supervisor wants to schedule an Analyst Job Performance report to be run at 10:00 PM every evening, after dialing is finished.
Which steps should be performed to do this?

A) Open Analyst, then click on PC Analysis.
B) Call support to have the cron file revised.
C) Open Editor, then click on Scheduler.
D) Click on the Start menu, then click on Control Panel, then click on Scheduled Tasks.
E) Open Analyst, then click on Scheduler.

Solutions: