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Avaya 133-S-713 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting and Optimization | 10% | - Standard and custom reports - Performance tuning and optimization |
| Topic 2: Maintenance and Troubleshooting | 15% | - System monitoring and logging - Backup and restore procedures - Common issues and resolution |
| Topic 3: Configuration and Administration | 30% | - Scripting and call flow design - Agent and supervisor setup - Dialing modes and campaign configuration - Call list management and import |
| Topic 4: Installation and Setup | 25% | - Database and network configuration - Server and software installation procedures - Initial configuration and licensing |
| Topic 5: Architecture and Overview | 20% | - System architecture and deployment models - Proactive Contact system components - Integration with Avaya communication platforms |
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