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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Project Delivery and Implementation | 15% | - Performance and scalability - Implementation lifecycle and planning - Solution deployment and operations |
| Topic 2: Customer Data and Governance | 15% | - Compliance and data privacy - Data analytics and insights - Customer data management and identity |
| Topic 3: Integration and Extensibility | 25% | - Extensibility options and best practices - SAP Business Technology Platform (BTP) integration - Data flow and system connectivity - SAP Integration Suite |
| Topic 4: Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
| Topic 5: Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Topic 6: SAP Customer Experience Portfolio Overview | 20% | - SAP Marketing Cloud / Emarsys - SAP Commerce Cloud - SAP Customer Data Cloud - SAP Sales Cloud - SAP Service Cloud |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. In which process are trading partner collaboration and contract negotiations executed?
A) Lead to Cash
B) Source to Pay
C) Recruit to Retire
D) Design to Operate
2. You would like to quickly get started using SAP Customer Identity and Access Management for B2B. Which sequence of steps is correct?
A) Accessing the Delegated Admin UI * Initial setup * Creating an organization * Getting the authorization decision
B) Initial setup * Creating an organization * Accessing the Delegated Admin UI * Getting the authorization decision
C) Initial setup * Getting the authorization decision * Accessing the Delegated Admin UI * Creating an organization
D) Initial setup * Accessing the Delegated Admin UI * Creating an organization * Getting the authorization decision
3. What are key components of the ABAP RESTful Application Programming Model?
Note: There are 3 correct answers to this question.
A) Event-Handlers
B) Core Data Services
C) Java and Spring
D) Service Model Infrastructure
E) Behavior Definitions
4. Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.
A) Identity management
B) Delegated administration
C) Organizational management
D) Policy-based access control
E) Access management
5. In which level of the SAP Business Technology Platform account do you manage your applications, services, and subscriptions?
A) Subaccount
B) Directory
C) Org member
D) Global account
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B,D,E | Question # 4 Answer: B,C,D | Question # 5 Answer: A |






