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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?

A) Parent FlexCard with multiple Child and different Card States
B) Parent FlexCard with single Child and Card Actions
C) Parent FlexCard with multiple Child and Card Actions
D) Parent FlexCard with single Child and multiple Card States

2. You want to update 500 Leads through a Data Loader. In the CSV file, you have three columns (ID, Email, and Phone). Also, there are some blank values in the rows (some records do not have email, and some do not have a phone). You do not want null values in the records when updating the values. Which of the following options should you use to do this?

A) Null values do not get updated through Data Loader.
B) Null values cannot be ignored. If they are present in CSV, they get updated as null.
C) Modify the CSV file and remove the records which have null values, and update them manually.
D) Open Data Loader --> Setting --> Uncheck the "Insert Null Values" checkbox.
E) Open Data Loader --> Setting --> Check the "Ignore Null Values" checkbox.

3. Which of the following is a key difference between Integration Procedures and DataRaptors?

A) DataRaptors can access data from external sources.
B) Integration Procedures can retrieve data from multiple related objects.
C) Integration Procedures can access data from external sources.
D) DataRaptors can invoke multiple actions in a single server call.

4. A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?

A) Create an OmniScript to update contact data and invoke it when other OmniScripts complete.
B) Create an Integration Procedure to update contact data with "Chain OnStep" enabled and invoke it from all OmniScripts.
C) Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.
D) Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.

5. A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?

A) Enable the Mobile-First feature in FlexCard settings
B) Create two FlexCards, one for mobile devices and another for non-mobile devices
C) Enable the Responsive feature on the Product Name and Model field elements
D) Create two states, one for mobile devices and another for non-mobile devices

Solutions: