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Salesforce AP-208 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security, Reporting, and Integration | - Data security and sharing models - Reporting and dashboards in Financial Services Cloud - Integration with Salesforce ecosystem tools |
| Financial Services Cloud Fundamentals | - Core concepts and value proposition of Financial Services Cloud - Industry use cases in banking and insurance |
| Financial Services Processes | - Wealth and insurance workflows - Sales and service process automation |
| Client and Customer Management | - Client lifecycle management processes - Relationship Groups and role modeling |
| Data Model and Architecture | - Financial accounts and household structures - Accounts, Contacts, Households, and Relationships |
Salesforce Accredited Agentforce Financial Services Professional Sample Questions:
During a Financial Services Cloud implementation at an insurance company, a consultant needs to design a broker data model for the broker web portal. The given requirements are:
1. Brokers are treated individually, even if they are associated with the same company.
2. Brokers should never have access to other brokers ' data.
3. Brokers can nominate their assistants to access the broker portal.
4. An assistant can sometimes work for multiple brokers.
Which two considerations should the consultant consider regarding the data model?
- A. Brokers need to be modeled as Account and Contact individually, as each broker is a legal entity in Salesforce. Then, use a Group Account to model their company.
- B. The Broker Assistant should be modeled as a Contact. Then, use Contact to Contact association if they need work for multiple Brokers.
- C. The Broker Assistant should be modeled as a Contact. Then, leverage Contact to Multiple Account features if this assistant needs to work for multiple brokers.
- D. Brokers should be modeled as Contact and the Broker company should be modeled as Account, even if they ' re a legal entity individually.
Correct Answer: C,D 🗳️
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A consultant advising Cumulus Bank wants to ensure that the bank is compliant with Identity Verification Regulations when customers contact the bank. Which two features should a consultant leverage to design this business process?
- A. Screen Flows
- B. OmniStudio
- C. Discovery Framework
- D. Process Builder
Correct Answer: A,B 🗳️
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A financial services company has found that more than two-thirds of customer onboarding processes are manually done by client specialists, consuming large amounts of time and resulting in errors in the sales process. The company contacts a consultant to learn how to leverage Financial Services Cloud features to improve the current state. What should the consultant consider from a customer onboarding perspective?
- A. If the company struggles with the low efficiency of tracking required documents for its customers and creating templates for checklists, Discovery Framework is recommended to improve the current state.
- B. If the company struggles with the low efficiency of tracking required documents for its customers and creating templates for checklists, Action Plan is recommended to improve the current state.
- C. If the company struggles with the low efficiency of collecting data in questionnaires and meeting compliance with the company policies, Discovery Framework can be used to improve the current state.
Correct Answer: C 🗳️
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An administrator is logged into Data Loader with their own credentials to insert new Business Account records into their Salesforce environment. They forget to specify the Account Owner field in the import file.
Assuming there are no other issues, what should happen when the administrator uploads the import file?
- A. The import will succeed, and the administrator will be prompted to select a user.
- B. The import will fail, since all records in Salesforce must have an owner.
- C. The import will succeed, and the administrator will be named as the default Account Owner.
- D. The import will succeed, and the Account Owner field will be left blank.
Correct Answer: C 🗳️
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A consultant is configuring a demo for a customer but cannot create new residential loan application records.
What is prohibiting the consultant from creating a new residential loan application?
- A. The Residential Loan Application flow was not enabled in the setup.
- B. The administrator did not assign the Mortgage permission set to the user.
- C. The user does not have " Mortgage User " checked in their user record.
- D. The administrator did not enable " Allow Mortgage Access " in Setup.
Correct Answer: B 🗳️
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