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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Grants management and program administration - Document processing, eSignature, and reporting tools - Licensing, permitting, and inspection management - Core architecture and data model - Employee experience and emergency response capabilities |
| Topic 2: Public Sector Solution Product Configuration | 36% | - Action plans, automation, and business rules implementation - Service Cloud and Experience Cloud setup for citizen services - Security, sharing, and compliance configuration - Configure OmniStudio components for public sector workflows |
| Topic 3: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Solution design and requirements mapping - Data management, scalability, and quality assurance - Governance and compliance considerations - Deployment methodology and change management |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A Public Sector Organization (PSO) is currently managing an ongoing emergency by utilizing Emergency Response Management. The PSO would like to gain further insights and use their data in Salesforce to help them analyze their data and understand where they need to increase their focus. What are two preconfigured Dashboards available in the Emergency Response Management package that the Technical Consultant can recommend to the PSO for rapid rollout?
A) Emergency Requests Overview
B) Visits
C) Global Emergency View
D) Emergency Hotspots
2. A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the "Visits" related list and click "New." The users also have to manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?
A) Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.
B) Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.
C) Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.
D) Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.
3. A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?
A) Classic Encryption
B) Field History Tracking
C) Setup Audit Trail
D) Salesforce Shield
4. A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects. Working with OmniStudio, which tool can accomplish this declaratively?
A) MuleSoft Integration
B) SOQL Queries
C) Integration Procedures
D) Apex Classes
5. What are the two key document types that a consultant might be asked to produce for Public Sector Solutions implementation?
A) Marketing Plan
B) Budget Plan
C) Functional requirements specification (FRS)
D) User Stories
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C,D |





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