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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Grants management and program administration - Document processing, eSignature, and reporting tools - Licensing, permitting, and inspection management - Core architecture and data model - Employee experience and emergency response capabilities |
| Topic 2: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Solution design and requirements mapping - Data management, scalability, and quality assurance - Governance and compliance considerations - Deployment methodology and change management |
| Topic 3: Public Sector Solution Product Configuration | 36% | - Action plans, automation, and business rules implementation - Service Cloud and Experience Cloud setup for citizen services - Security, sharing, and compliance configuration - Configure OmniStudio components for public sector workflows |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A government agency wants to implement the Licenses, Permits, and Inspections modules of Public Sector.
The agency needs to issue licenses and permits to two different sets of constituents: business constituents and private constituents. The agency would like to roll out licenses and permits to their business constituents first, followed by the private constituents at a later date.
What data model and implementation strategy should a Technical Consultant recommend to the government agency for this use case?
- A. Implement the Business Account and Contact data model for business constituents now, and implement the Person Account data model for private constituents at a later date.
- B. Implement both the Business Account and Contact data model for business constituents and the Person Account data model for private constituents at the same time.
- C. Implement the Business Account and Contact data model for business constituents now, and implement the Household Account and Contact data model for private constituents at a later date.
- D. Implement both the Business Account and Contact data model for business constituents and the Household Account and Contact data model for private constituents at the same time.
Correct Answer: A 🗳️
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Bobahaven wants to implement the Grants Management module of Public Sector. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution.
They want to ensure they comply with privacy regulations around the storage and use of constituent ' s data, and they are wondering how to protect against bots potentially spamming the application forms.
What should the Technical Consultant suggest to Bobahaven to protect the application forms?
- A. Provide constituents with a search page on Bobahaven ' s website to look up application reference numbers and check the application ' s progress.
- B. Enable the Salesforce Spam Check for Experience Sites.
- C. Implement spam checking for Bobahaven ' s Experience Site forms using CAPTCHA.
- D. Set the external organization-wide default sharing settings for grant applications objects to Private.
- E. Deploy grant application OmniScripts on Bobahaven ' s Experience Site pages set to " Requires Login. "
Correct Answer: C,D,E 🗳️
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A public sector agency recently implemented Public Sector for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month. The agency has enabled analytics by turning on the " Enable CRM Analytics " setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app.
What two permission sets are required to set up the administrator users for analytics?
- A. CRMA for Public Sector Admin
- B. CRM Analytics Plus Admin
- C. CRM Analytics Admin
- D. CRM Analytics LPI Admin
Correct Answer: A,B 🗳️
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Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven ' s contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times.
Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience.
What should a technical consultant recommend to Bobahaven to solve this problem?
- A. Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
- B. Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
- C. Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
- D. Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
Correct Answer: D 🗳️
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Bobahaven has previously implemented Agentforce Service to handle constituent queries and complaints, including a constituent self-service digital experience. This was implemented previously using the Help Center template.
Bobahaven is now ready to implement the Public Sector Licenses, Permits, and Inspections modules, and wants to provide constituents with access to digital application forms.
What is the right solution for this requirement that minimizes customization and site maintenance?
- A. Create a new Applications digital experience using the Licenses and Permits Experience Site template, and deploy OmniOut components to the new experience site.
- B. Create OmniOut components and deploy them to the existing Help Center experience site.
- C. Create new pages and deploy components such as OmniScripts and FlexCards within the existing Help Center experience site.
- D. Create a new Applications digital experience using the Licenses and Permits Experience Site template, and deploy components such as OmniScripts and FlexCards to the new experience site.
Correct Answer: D 🗳️
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