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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which two elements of financial management for IT services are mandatory?

A) Budgeting and accounting
B) Accounting and charging
C) Costing and charging
D) Budgeting and charging

2. Which one of the following is the BEST definition of the term service management?

A) A set of specialized organizational capabilities for providing value to customers in the form of services
B) The management of functions within an organization to perform certain activities
C) Units of organizations with roles to perform certain activities
D) A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose

3. Which one of the following activities is NOT part of the Deming Cycle?

A) Plan
B) Do
C) Act
D) Co-ordinate

4. Which one of the following do major incidents require?

A) Less documentation
B) Separate procedures
C) Less urgency
D) Longer timescales

5. Which one of the following activities does application management perform?

A) Defining where the vendor of an application should be located
B) Agreeing the service levels for the service supported by the application
C) Ensuring that the required functionality is available to achieve the required business outcome
D) Deciding who the vendor of the storage devices will be

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