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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Selected Roles | - Roles and responsibilities
|
| Topic 2: Selected Functions | - Operational functions
|
| Topic 3: Key Principles and Models | - Management concepts
|
| Topic 4: Generic Concepts and Definitions | - Core terminology
|
| Topic 5: Selected Processes | - ITIL processes
|
| Topic 6: The ITIL Service Lifecycle | - Lifecycle stages
|
| Topic 7: Service Management as a Practice | - Fundamental concepts of service management
|
| Topic 8: Technology and Architecture | - Supporting capabilities
|
ISEB The Foundation Examination - ITIL® Sample Questions:
Which two elements of financial management for IT services are mandatory?
- A. Budgeting and accounting
- B. Accounting and charging
- C. Costing and charging
- D. Budgeting and charging
Correct Answer: A 🗳️
Which one of the following is the BEST definition of the term service management?
- A. A set of specialized organizational capabilities for providing value to customers in the form of services
- B. The management of functions within an organization to perform certain activities
- C. Units of organizations with roles to perform certain activities
- D. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
Correct Answer: A 🗳️
Which one of the following activities is NOT part of the Deming Cycle?
- A. Plan
- B. Do
- C. Act
- D. Co-ordinate
Correct Answer: D 🗳️
Which one of the following do major incidents require?
- A. Less documentation
- B. Separate procedures
- C. Less urgency
- D. Longer timescales
Correct Answer: B 🗳️
Which one of the following activities does application management perform?
- A. Defining where the vendor of an application should be located
- B. Agreeing the service levels for the service supported by the application
- C. Ensuring that the required functionality is available to achieve the required business outcome
- D. Deciding who the vendor of the storage devices will be
Correct Answer: C 🗳️
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