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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are four objection types that one may encounter when speaking to prospects? (Select four.)

A) Competitive Price Objections
B) Integration Objections
C) Category Objections
D) Budget Objections
E) Core Platform Objections

2. Which statements are value propositions of Avaya Contact Center Select? (Select two.)

A) It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
B) It can host both outbound campaigns and communication, as well as. self-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
C) It enables the company to apply common branding (splash screen, labeling, etc.) and a similar look and feel.
D) It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.

3. Which is an IP Office-based Midmarket contact center solution? (Selectone.)

A) Avaya AuraRegister Contact Center Suite for Midsize Enterprise
B) Avaya Interaction Center
C) Avaya IP Office Contact Centre'
D) Avaya Automated Chat

4. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Selectone)

A) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
B) Provides reporting and analysis tools to track caller behavior for continuous Improvement.
C) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience
D) Integrations, services, and assets, as well as the leveraging of open standards.

5. Which is a supported language for Avaya IP Office Contact Center? (Select one.)

A) Brazilian Portuguese
B) German
C) Italian
D) Latin Spanish
E) French
F) English

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