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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?

A) Field Service Lightning Scheduling License
B) Field Service Lightning Standard Permissions
C) Field Service Lightning Admin Permissions
D) Field Service Lightning Mobile License

2. The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose2 answers

A) Custom Validation Rule on Work Orders
B) Custom Work Order Status
C) Custom Work Order Escalation Rules
D) Custom Approval Process on Work Orders

3. Which Work Rule shoulda Salesforce Field Service Consultant use to assign Service Resources based on related object records?

A) Match Field
B) Extended Match
C) Required Resource
D) Resource Availability

4. Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

A) Set the Service Appointment to Dispatch in Field Service Settings.
B) Set the Number of Services to Drip Feed on the Service Territory.
C) Enable Sharing of Dispatched Service Appointments.
D) Enable Drip Feed Dispatching in Field Service Settings.

5. UniversalContainers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?

A) Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.
B) Use Work Types to assign associated Articles to Work Orders.
C) Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
D) Create a custom mobile app that syncs articles based on Service Appointment assignments

Solutions: