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Salesforce Certified B2C Solution Architect Sample Questions:

1. A company wants to integrate B2C Commerce and Service Cloud with Order Management so that customers who are shopping online can receive support from service agents during returns, exchanges, and payments.
The company wants to send order and transaction information to Service Cloud so that agents have the most up-to-date information when providing service to customers.
What capabilities of a B2C Commerce and Service Cloud integration can a service agent benefit from most?

A) Service agents leverage order line items, shipment, and payment information in Service Cloud.
B) Service agents leverage products, catalog, and inventory information directly in Service Cloud.
C) Service agents leverage order cancellation but only with custom development.
D) Service agents leverage the entire case history inside of B2C Commerce.

2. When integrating B2C Commerce with Marketing Cloud, which data extension type should be used to store order and product records in Marketing Cloud?

A) Standard Data Extension
B) Sendable Data Extension
C) Synchronized Data Extension
D) Transactional Data Extension

3. Key business stakeholders have asked for a new business requirement that requires a multi-cloud solution design using self-service commerce, a service agent console, and marketing communication. A Solution Architect was brought in to lead the end-to-end solution design and delivery.
Which two actions should the Solution Architect take to accurately capture these requirements' Choose 2 answers

A) Draft a requirements and process document. Invite key business and technical/design team stakeholders to review and approve.
B) Include functional and technical experts across discovery workshops to ensure requirements and priorities are captured.
C) Design the solution and hand it off to the delivery team to start to build and test it.
D) Set up DevOps processes and environments in preparation for the discovery workshops.

4. Universal Containers (UC) uses B2C Commerce, Marketing Cloud, and Salesforce OMS for their online sales capabilities. Given recent logistics constraints and challenges, many customers are asking UC for the ability to make their purchases online but pick them up at a local store or location (BOPIS).
Which consideration should a Solution Architect keep in mind when designing a solution for UC that would allow for this functionality?

A) Manage B2C Commerce geolocation data for stores on an order by order basis.
B) Marketing Cloud Mobile Push is required for this solution and must be enabled.
C) Manage inventory data inside of Salesforce OMS so it is easier to parse by store.
D) Manage inventory data inside of B2C Commerce so it is easier to parse by store.

5. An organization has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. The organization wants incoming support cases to automatically be routed to the correct team based on their tier level.
Which two options should a Solution Architect configure to accomplish this?
Choose 2 answers

A) Assignment Rules
B) Auto Response Rules
C) Support Processes
D) Queues

Solutions: