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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. What does the response requirement in an SLA specify?

A) the maximum number of days allowed for the resolution of an incident as per the business hours.
B) the overall maximum time limit for the initial response and resolution for each incident.
C) individual time limits for the initial response time and subsequent resolution asper the business hours.
D) initial response time limit to all customer inquiries within one business day.

2. A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)

A) It cannot delete articlesfrom the Content Type.
B) It can change views of articles.
C) It cannot change the owner of articles.
D) It cannot change product/category of articles.
E) It can request translations of articles.
F) It can publish and un-publish articles.

3. Which two queues have manual pull policy? (Choose two.)

A) Manual
B) Standard
C) Round Robin (All)
D) Last In First Out (LIFO)
E) Round Robin (Logged in)

4. What arethe standard status types for answers?

A) Private, Public
B) Private, Published, Proposed, Review
C) Public, Proposed
D) Published, Proposed

5. You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

A) There is no display position defined for the answer article.
B) There is no search term added in the answer keyword list.
C) There is no answer content added to the answer article.
D) The answer status is not set to public or custom status of status type "public".
E) The answer article is not assigned to any staff member/staff agent.
F) The answer is not assigned to any product/category that is visible to a customer.

Solutions: