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Oracle 1Z0-1036-20 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Content Publishing and Workflow | - Content creation and scheduling - Approval workflows and governance |
| Topic 2: Analytics and Reporting | - Reporting dashboards and metrics - Performance analysis and insights |
| Topic 3: Integration and Extensibility | - Integration with Oracle CX suite - APIs and external system connectivity |
| Topic 4: Oracle CX Social Overview | - Oracle Social Cloud / CX Social architecture and capabilities - Core concepts: engagement, listening, publishing |
| Topic 5: Platform Configuration | - Environment setup and administration - User roles, permissions, and access control |
| Topic 6: Social Listening and Engagement | - Monitoring social channels and streams - Response management and engagement strategies |
