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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

Question 1

You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A. Convert the email message into a lead.
B. Create a new lead from the Regarding lookup of the email message.
C. Create a new lead, attach the email message to the lead, and then save the lead.
D. Create a new lead and set a connection to the email message.

Question 2

In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list. You select Phone Call as the campaign activity.
To which of the following can you assign ownership of the phone call activities? (Choose all that apply.)

A. a user
B. yourself
C. a resource group
D. a team
E. a business unit

Question 3

In Microsoft Dynamics CRM 2011, what is a unit group?

A. a set of measurements in which a product is available
B. a way to bundle two or more products together
C. a way to define the product that will be used as a substitution if another product is unavailable
D. a way to organize multiple price lists

Question 4

In Microsoft Dynamics CRM 2011, you create a contract from an incident-based contract template that has
three line items.
You invoice the contract. Which of the following actions can be performed on contract lines while a contract
is in the Invoiced state?

A. add new contract lines
B. edit existing contract lines
C. bulk-delete existing contract lines
D. cancel existing contract lines

Question 5

A company has a service in Microsoft Dynamics CRM 2011. The company has one facility with three
employees.
The facility can accept four customers per service appointment time. You need to set the capacity of the
facility appropriately.
What should you do?
(Choose all that apply.)

A. Edit the facility's work schedule.
B. Edit the service selection rule.
C. Edit each user's work schedule.
D. Edit the service activity.

Solutions: